OPERATIONS MANAGER A-SES (WT: CUST SERVICE CENTER SUPERVISOR II - SES) - 76001148

Requisition No: 868593 

Agency: Highway Safety and Motor Vehicle

Working Title: OPERATIONS MANAGER A-SES (WT: CUST SERVICE CENTER SUPERVISOR II - SES) - 76001148

 Pay Plan: SES

Position Number: 76001148 

Salary:  $50,000.04 Annually 

Posting Closing Date: 02/03/2026 

Total Compensation Estimator Tool

 

DIVISION OF MOTORIST SERVICES
BUREAU OF CUSTOMER SERVICE
SERVICE QUALITY MANAGEMENT

 

*Selected Exempt Service (SES) Opportunity*

 

 *Internal Opportunity - FLHSMV Employees Only*

 

 

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

 

Contact Person: Laura Allen, (850) 617-3769

 

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

 

Our Benefits include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

 

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

 

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers.

 

Duties and Responsibilities

As a CSC Correspondence Supervisor-SES, you will be responsible for administering daily operational activities of the Bureau of Customer Service’s Correspondence Team. The supervisor will be accountable for monitoring the workflow of all correspondence types, the assignment of work, and the timely completion of work. This Supervisor will be responsible for ensuring all customer communications written or verbal contain exemplary writing skills, formatting, grammar, spelling, the correct action plan, and content. This Supervisor is responsible for efficiency and distribution of daily reports. This Supervisor is held accountable for the entire administrative support function for the Correspondence Center. This includes processing faxes, emails, correspondence, and escalations. Monitors the workflow of all correspondence types, the assignment of work, and the timely completion of work. Ensures that the appropriate systems are utilized for automatic assignment of work to members, when applicable. Reports are completed and dispersed, accurately and timely. Supervises, manages, and holds members accountable for performance expectations and attendance. Provides coaching, feedback, development, and discipline as needed to members. Responsible for monitoring each direct reports’ weekly work product to ensure that customers are being provided complete and accurate information. Identifies and provides feedback when needed to members and management. Conducts ten (10) monthly monitors on each team member; providing timely feedback to members and management to improve member performance and data analysis. Maintains weekly timesheet data and approve timesheets timely as outlined by the Bureau. Maintains electronic work files on each member. This is to include coachings, feedback, discipline, and any other pertinent communications. Oversees the development of members through mentoring, coaching, and continued training. Identifies and provides training as needed. Ensures that members continue educating themselves in all applicable areas throughout the agency by permitting and facilitating inter-departmental training, regularly. The supervis