About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. Click here to find out about all the amazing benefits and reasons to work for CCD!  

What We Offer 

The City and County of Denver offers a competitive salary commensurate with education and experience. The hiring range for this position is $128,556 - $190,000. We also offer generous benefits for full-time employees which include but is not limited to:

• Four (4) Medical Plans, Dental, Vision Insurance
• Pension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%) and 457 (b) Retirement Plan
• PTO (over 3 weeks in your first year) and 12 paid holidays
• Yearly Merit Increase
• STD, LTD, HSA, FSA, Life Insurance
• CARE Bank, Family Leave Benefits
• Employee Assistance Program, Employee Volunteer Program
• Tuition Reimbursement (up to $2000/year), We Qualify for Student Loan Forgiveness Program
• Learning and Development Opportunities; Courses and Career Development Resources
• EcoPass (unlimited free RTD bus/train rides)

Location 

This position will primarily report in- person to our Airport Office Building located at Denver International Airport. There may be flexibility for hybrid days based on the needs of the business, however, this position will be overseeing operational teams that report 24/7/356 to the airport.

What You’ll Do

The Senior Director of Operations will lead and direct the line functions of the Airport Operations Division at the Denver International Airport, and report to the Senior Vice President for Airport Operations. The line functions consist of the following sections of the division: Airport Operation Services, Airport Security, and Terminal Operations. The leaders of each section will report to this position.

This position will be responsible for the oversight of the performance of these sections as related to the goals and objectives of the airport's strategic plan, managing the budget and expenses, developing, and implementing projects and programs that will improve their performance, and serving as a liaison to the airport stakeholders such as the airlines, Customs and Border Protection, and the Transportation Security Administration.

Key Responsibilities will include:

• Lead the performance of the sections as related to the airport's Strategic Plan, and the associated airport and division level key performance indicators (KPIs). Develop and implement strategies for optimizing the sections' performance with the goal of meeting or exceeding the established KPI performance benchmarks
• Develop and implement policies, programs, and practices that will utilize our human and financial resources as efficiently as possible, and effectively manage operating costs. Evaluate new technologies that will improve operational performance
• Serve as a liaison to airport stakeholders such as the airlines, Customs and Border Protection, and the Transportation Security Administration and collaborate with stakeholders in planning and coordinating activities that are essential to the management of the airport
• Lead the sections with a focus on the delivery of superior customer service and ensure that staff is sufficiently knowledgeable and trained regarding emergency response protocols
• Manage issues that arise regarding airport operations during both regular business hours, and off hours and weekend periods.  Resolve operational and management issues, make decisions that include multiple perspectives and solve underlying problems. Contribute to the development and implementation of sections' work plans based on the annual and strategic plans
• Manage the development of the annual budget for areas of responsibility and direct the section leaders in the performance of their sections against budgeted goals. Ensure all budgets remain at or below established targets
• Coach, mentor, and challenge staff. Champion continuous improvement, including devising new strategies and new opportunities. Lead staff development initiatives that include training