Customer Care & Services Advanced

Customer Care & Services Clerk Husqvarna Belgium B.V. Division Forest & Garden

Are you our new customer care & service representative for the Customer Care & Service department? Do you want to work for and at a leading brand, in a dynamic hands-on team? Then read on quickly.

Husqvarna has been making high-quality innovative tools for more than 333 years, with an important emphasis on sustainability. We call this sustainovate and this helps us make the right choices. Worldwide, we are known for our machines that maintain green outdoor spaces and we are at the forefront of the energy transition, aimed at consumers and professionals. Think Gardena, Husqvarna Construction Division and Forest & Garden. For the division Forest&Garden we are looking for someone to strengthen our team.

ROLE:

As a Customer Care & Service employee, you have an important pivotal role between the sales department and the delivery team of our beautiful products. Your area of responsibility is the total process of order handling of new machines; order intake, order acceptance, setting up orders including purchase requisitions submission, planning and delivery time issue, standardization and work preparation.

MAIN TASKS & RESPONSIBILITIES

- As CC&S Clerk, you will report to the manager based in the Netherlands (you work in a Benelux structure)

- You work together with 5 colleagues from the back office in Belgium and 4 colleagues in the Netherlands

- You have regular contact with the various departments, such as: Sales, Marketing,  After Sales (TD) and Finance

- Your main task will be to support the Sales team by entering orders and taking care of deliveries to the closed dealer network

- Answering customer questions (e.g. stock, delivery time and product-related questions)

- Handling customer complaints

- Planning, arranging and following up logistics processes together with carriers

- Small logistic operations

YOUR PROFILE

Education and experience

- You have at least 3 years' experience in a similar position

- At least a high school diploma

Personal qualities

- You are customer- and result-oriented by nature

- Communicating at different levels is no problem for you

- You are eager to learn, result-oriented, accurate and flexible

- You are good at working together, but can also work independently

- You are hands-on, proactive, positive and think in solutions

- You are Bilingual (Dutch and French), both in written and oral. English is priority

HUSQVARNA OFFERS YOU

A challenging, responsible, versatile full-time position, full of development opportunities.

What do we offer you?

- A varied job in a close-knit and professional team

- Attractive salary package

- Laptop and phone

- 20 holidays, 16 ADV-days only with a full-time contract

- Hybrid working

- International contacts

- Company and individual training courses

- Employee discounts on Husqvarna & Gardena products

Last date to apply:

We are continuously accepting applications