Direct Retail Operations Specialist, Americas

About us:

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people.

Dyson launched in the US in 2002, and since then operations have grown exponentially. Our Americas headquarters is based in Chicago's Fulton Market neighborhood with additional offices located in Toronto and Mexico City. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store’s across the region.

At Dyson, we sell by demonstrating.  Our Experts, Stylists and Retail Strategy and Operations team are Dyson advocates who know our technology inside out, and are excited by it. They are the face of Dyson, connecting our world-leading and pioneering technology with shoppers and owners.

About the Role:

You’ll work closely with our Operations, Retail and Logistics teams to ensure the smooth and efficient operations of the Direct Retail portfolio across the Americas. Specific responsibilities include:

Systems, IT

• Collaborate closely with Operations Process Owners to ensure processes are defined with clear guidance, KPIs, and governance mechanisms
• Coordinate & deploy all tools and processes (Ie. payments, QR, demo apps, Omni services) inclusive of R&D to drive continuous improvements for customers & company
• Manage system requirements with the Global team: alarm, security, inventory, IT, Payment, etc.
• Support payments and escalation activities with key vendors, including, but not limited to, GoAudit, Mood Media, Retail Next, Clientela, MyPOS, Bunzl, Garda, etc
• Support the Senior Operations Manager to manage the operational expense budget, contributing to cost optimization efforts
• Promote a process-driven culture aiming to make all stores compliant with standards like PCI DSS and conduct internal audits, business continuity plans, and H&S risk assessments

Inventory Management

• Support delegated inventory processes
• Monitor and support the Return process
• Monitor and support all open and failed orders and the metrics required
• Secondary contact to profit protection

Retail Store Support

• Manage the store consumables catalogue, ensuring consistent availability of critical items
• Organize and facilitate clear and effective communication between Operations and store teams, utilizing multiple forums and platforms
• Support key actions of the centralization of Americas documentation & guidelines to guide Canada and US markets and stores on operational processes & policies
• Be a first line of support contact for US and CA market on how stores operate

Retail Store Development

• Participate and support Operations team in task forces for expansion ensuring smooth launches; managing the operational tasks related to new openings, ensuring timely follow up action to open successfully on time and within budget
• Manage and/or assist in complex and time sensitive projects for various business needs including retail development, new product launches, etc.

Other Requirements

• Relish the opportunity to pick up new activities that fall broadly in the purpose of the role
• Ability to lift, push, and pull up to 30lbs., potentially overhead
• Travel is approximately 20%+

About You:

• Bachelors degree or relevant certifications/accreditations preferred
• 2+ years in retail operations or retail project management
• 1+ years in providing general administrative support
• Previous retail experience in the field is strongly preferred
• Marketing and events experience a plus
• Genuine passion for providing outstanding service
• Excellent verbal and written communication skills
• Organized with attention to detail and accuracy with exceptional follow-up
• Ability to work in a fast paced and challenging environment
• Ability to effectively manage multiple projects, meet deadlines, and re-prioritize work as needed
• Ability to exercise sound judgment and independent decision making 
• Demonstrates an aptitude of understanding retail and the overall business function
• Ability to work independently and make decisions with minimal supervision
• Ability to handle sensitive and/or confidential information
• Advanced in Microsoft Outlook, Word, Excel, and PowerPoint
• Previous experience with SAP strongly preferred

Compensation range: $68,000-75,000 based on experience

Benefits:

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financia