Onsite Support Technician

Onsite Support Technician 

NexusTek is anchored by a long-established core business that delivers unparalleled managed IT services to a wide range of clients. We are embarking on a new chapter, expanding our offerings with three strategic initiatives: Professional and managed services for hybrid cloud, cyber security, generative AI and data. Our ambition is to cultivate a premier service organization recognized nationally for its leadership in these areas.  

Our mission is to take away technology headaches allowing our clients to focus on their core business.   

Working hours 

Monday – Friday 8:00 am – 5:00 pm 

This is a full-time position that may involve non-standard hours and will require being part of a rotating on holiday call schedule with other engineers. 

Location requirements 

This position requires working 100% onsite at one of our client sites. 

Client Location: Jackson, WY

Why this job is exciting 

No two days are alike at an MSP! This is a fast-paced, detailed administrative support position. You will be accountable for a variety of administrative duties including fielding customer questions, maintaining customer information, and data entry management.  

Who you are 

Proactive and independent IT technical expert who performs a variety of IT technical support responsibilities, requiring a thorough working knowledge of information technology and infrastructure administration. You are a skilled communicator on all levels. Your meticulous attention to detail is shown through your timekeeping, documentation, and execution of the technical work.  

You know how to:  

• Communicate regularly with our clients and their teams to understand their technology needs and concerns.
• Analyze information, identify current and potential problems, and propose solutions.
• Ensure that computer and network operations are monitored, backup/recovery functions are performed on a scheduled basis, and administration functions for hardware, operating and application systems are maintained and completed on a consistent basis.
• Effectively act as liaison between hotel customers and our teams.
• Implement the daily operation, support, integrity, and security of the technology and data (including PCI compliance) that support and enable business operations for our clients.
• Support active directory (creating and modifying GPO’s and scripts), email systems (i.e. Office 365), virtualization, monitoring and remote management software.
• Identify and correct all LAN and WAN issues.
• Communicate effectively and you have the ability to provide exceptional customer service to our entire hotel portfolio.

You have skills in the following technologies: 

• Knowledge of computers, servers, and networks
• Knowledge of the following software and hardware:
  • Microsoft Products (Windows Server 2012 - 2019, Windows 10, Azure, SharePoint, Office 365, Etc...)
  • VMWare
  • Cisco, Meraki, HP, and Lenovo (servers, switches, WAP’s, workstations, security appliances, etc.)

Knowledge of the following list below preferred for the candidate: 

• Hospitality driven applications (POS, PMS, Keys, Sales & Marketing Syste