Sr. Store Manager (HELE Salt Lake | Full-Time)

HELE Store Manager 

  

Salary Range: $46,089-$69,134 Annually 

Other Compensation: Quarterly Bonus - Retail Incentive Program  

Work Location: 4259 Lawehana St, Honolulu, HI 96818

 

The Opportunity: 

• Howzit! We are Par Pacific Holdings, Inc., voted Ho’okele Awards 2024 Retail Team of the Year and ranked #1 for 2023 on Hawaii Business magazine's Top 250 list of the state's largest companies by revenue. 

• This position, in one of our HELE convenience stores, is a great place to set out on a career path in our organization. 

• Join our ohana -- we truly care for our employees and promote a close-knit atmosphere. 

• We welcome and encourage input from all employees, and you'll become part of a team that includes driven, creative thinking, and hardworking professionals who love to win. 

• Earn excellent compensation, including bonus potential and great benefits. For example, when you combine vacation and personal time off, you will start off with up to four weeks of paid time off. 

• Run your Hele store with a degree of autonomy (according to SOPs, of course), and we'll also provide support, including strong training. 

 

Primary Job Responsibilities: 

Safety

• Maintain a safe work environment for employees and customers by setting safety as a priority  

• Ensure pump islands, lot, and store areas are clean and free of debris at all times  

• Work with Safety Team and conduct monthly mandatory meetings and trainings  

• Report safety incidents in a timely manner and comply with safety policy, programs and processes  

• Conduct timely and in-depth incident investigations to uncover root causes, and accurately prepare and submit required reports and paperwork within required time frame 

  

Leadership and Personnel Management 

• Train, develop, guide and evaluate employees to operate the store effectively and safely to provide superior customer service  

• Maintain a professional and supportive image among subordinates and supervisors  

• Work with recruiting team to actively recruit, interview and select qualified applicants utilizing non-discriminatory management skills  

• Prepare and submit all employee paperwork accurately and timely i.e. (performance appraisals, performance notices, new hire checklist, employee change forms, etc.)  

• Ensure that all employees receive continuous on-the-job, and company required training to improve customer service performance and safety awareness  

• Motivate and provide employee recognition to improve individual, team, and store performance  

• Address employee performance and violation issues. Implement a progressive disciplinary approach when dealing with employee performance issues, prepare and submit the proper documentation within required time frame  

• Set and communicate performance expectations, and evaluate actual performance based on those expectations. Prepare on-going performance appraisals in writing for all employees, providing proper performance-based feedback  

• Develop potential employees through coaching and training so they are ready for promotion to the next level, creating a robust Succession Plan  

• Carry out all company policies  

   

Customer Service and Site Relationships 

• Consistently provide prompt and courteous customer service, may be required to assist customers at the gas pump, and assist in resolving customer issues  

• Accurately ring up all sales on POS system, comply with all cash handling procedures and other payment types for products sold  

• Develop positive and professional relationships with all customers, vendors and contractors 

• Responsible for all cash, monies and inventory during shift 

• As a top priority, develop and assign tasks appropriately to ensure that the store is clean, adequately stocked and organized for fast, convenient and professional service to customers  

• Ensure friendly, welcoming and well-maintained store environment to provide customers with a buying experience that meets their expectation  

• Monitor customer needs and expectations, and work with store employees to ensure those needs are met by promoting programs an