Director, Organizational Change Management – RT Specialty

Position Summary

The Direct, Organizational Change Management – RT, plays a key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing organizational awareness, engagement, adoption, and usage. This person will focus on the strategy of communications, working with internal and external OCM resources.
This role requires problem solving skills; leadership engagement and strong soft skills all combined to ensure successful implementation and adoption of changes across the entire organization. Additionally, this role will identify change impacts, including changes to business processes, systems and technology, and be able to convey these changes in data and illustrative presentations for senior executives, project team members and business leadership, to support their engagement and effective sponsorship for the assigned initiatives.
The primary responsibility will be creating and implementing full organizational change management plans, including engagement by role, learning journey plans by role, communication plans and communications designed to support the changes our people will experience as a result of our digital transformation projects.

What will your job entail?

·       With minimal supervision and in collaboration with the project/senior leadership, develops change management plans for assigned project work to achieve successful change outcomes.  Key activities include:

·        Change Impact Assessments - Understand the current state, the future state and articulate the impact by role

·        Communication Plans - Understand the audiences and how they can ‘hear’ the messages

·        Communications - Write engaging and compelling messages

·        Feedback management - Listen to, understand, and convey that understanding to project team members and leadership

·        Support and/or lead Learning Journey development - Easy to follow, in the moment support for each key step in a change that effectively supports our team members in their new ways of working

·        Sponsor / Leader Action Plans - This role will partner with our leadership to support, create and help implement effective action plans.

·        Sponsor / Leader Communications - Create effective communications from our leaders, in their voice, to support their sponsorship of change

·        Change Network engagement plans - Everyone needs to be engaged – at the right time and in the right way.  This role will create the right level of engagement so support the ‘one team’ approach to changes.

·        Change saturation / heat map production - Good data illustration skills

·        Adoption / readiness scorecard management - Identify key indicators of readiness behavior and actions, and represent those for the right audiences

·       Apply the Ryan Specialty structured methodology to deliver engaging and dynamic communications in a multi-modal setting.

·       Partner with project management team members and business sponsors to understand the departmental goals and daily ways of working to align changes to business needs.

·       Identify and recommend appropriate resources to support the Change Network, including their onboarding and leading of routine meetings in support of the assigned projects / change initiatives.

·       Identify success of the assigned projects / change initiatives.  Manage measurement to track adoption, utilization, and proficiency of users.

·       Identify proactively areas of resistance and contribute to mitigation planning.

·       Contribute to steady state new ways of working by role as part of the transition planning effort.

 

Requirements

·       Bachelor's degree and at least 3 years of enterprise technology deployment OCM experience OR a High School Diploma / GED and at least 7 years of OCM experience