Coord, Reg Customer Serv - SE

Company Overview

We are committed to understanding the needs of the homes and businesses we serve. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people. 

And we find the best by hiring those who share our values of safety, inclusion, and integrity, and demonstrate the competencies that bring the Spire vision, mission, and culture to life: 

Adaptability: We embrace change, continuously seeking opportunities for improvement while remaining open-minded and flexible in response to evolving conditions and customer, stakeholder and company needs. 

Collaboration: We achieve more together through a foundation of respect, embracing healthy conflict, actively seeking and providing actionable feedback, and fostering an environment where everyone’s input is welcomed. 

Ownership: We see things through, demonstrate accountability, honor commitments, take responsibility for outcomes, and demonstrate initiative. 

By living our values and competencies, we strive to create an environment where employees feel welcome, respected, and valued. 

Summary

Spire is seeking a Coord, Reg Customer Service - SE.  This position will focus on coordinating service field activities within the assigned territory and assisting the operations supervisors and managers as needed.  

Duties and Responsibilities

Promote all regulated and unregulated services to current customers and potential customers, coordinating service opportunities, and assisting management with recommending and implementing improvements.  

Responsible for coordinating, leading, and assigning the work of company employees as well as acting as a liaison with other Field Operations Lines of Business. Position will be expected to make decisions and fill in when supervisors are unavailable.  

Responsible for ensuring compliance with company policies and procedures by documenting and recording standard processes to ensure high levels of productivity and efficiency for the department. 

Review reports and proactively address opportunities for improvement of processes, employee performance, and/or customer service. Responsible for coordinating daily activities through the work of non-emergency and emergency work orders and the maintenance of vehicles and equipment.  

Running dedicated groups for work order types (Collections, read in/ Read out orders, etc.). Manages the prioritization of projects assigned to the Operations field personnel in the Resource Center and the timely completion of each. Coordinate work activities with other Lines of Business and Resource Centers, as necessary. 

Work Flagged order report, create and route appropriate follow up orders  

Process ERT change requests and ensures completion.  

Perform Meter Audits Support leak process as needed (Grade 1, 2, 3 & 3rdParty damages) 

Assist with Building Maintenance Functions  

Coordinate equipment repairs, equipment calibration, and tool ordering  

FCS Storeroom management Coordinate ordering of material for Large M&R's (Print Jobs) with the Meter & Weld Shop  

Assist with WFM/Time off activities 

Respond immediately to operational and emergency callouts and is subject to the same 7 days a week, 24 hours a day call out. Assist in liaison Activities.

Essential Characteristics

Demonstrate effective leadership skills / ability 

Excellent verbal and written communication skills 

Excellent customer service skills 

Ability to perform in emergency situations 

Supervisory Responsibilities

Required Education (certifications, licenses)

High school diploma/GED required 

Bachelor’s degree required 

Certificates, Licenses, Registrations 

Licensed Plumber  

Licensed Electrician  

HVAC Certification  

Valid driver’s license 

Required knowledge, skill and abilities

In lieu of degree, 7 years related experience required 

2 years related exp with degree required 

Working knowledge of mechanical systems, including basic understanding of accepted accounting practices. 

Previous experience as a service technician or similar role 

Experience in NGBU Field work or like Natural Gas experience from other Utilities.  

FCS Technician Training and OQ requirements for FCS Technician 

Knowledge of gas appliance installation 

Basic mathematics skills and basic understanding of budgets and