Client Solutions Analyst II

Job Details

Client Solutions Analyst II

Job Description

Job Summary:
The IS&T Client Solutions Analyst II is responsible for delivering high-quality technical support and services to end users, with a strong emphasis on computer hardware and software installations, troubleshooting, and customer service. This role ensures that technology solutions are effectively deployed and maintained to meet user needs and organizational standards.

Key Responsibilities:

• Install, configure, and maintain desktop and laptop hardware, operating systems, and standard software applications.
• Provide hands-on technical support to resolve hardware, software, and peripheral issues.
• Respond to service requests and incidents in a timely and professional manner.
• Collaborate with internal teams to support system upgrades, rollouts, and migrations.
• Maintain accurate records of installations, configurations, and support activities.
• Educate users on best practices and provide guidance on IT tools and resources.
• Ensure compliance with IS&T policies, security protocols, and asset management procedures.

Qualifications:

• 3+ years of experience in IS&T support, with a focus on hardware/software installation and customer service.
• Strong knowledge of Windows and macOS environments, Microsoft Office Suite, and common enterprise applications.
• Excellent troubleshooting, communication, and interpersonal skills.
• Experience with ticketing systems and remote support tools.
• CompTIA A+, Network+, or similar certifications preferred.
• High School Diploma required.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Primary Location Address

130 S 9th Street, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students.