Customer Service Representative

About Oberlin Marketing

Oberlin Marketing, headquartered in Fort Wayne, Indiana, is an industry-leading brokerage devoted to supporting agents, agency owners and clients with their life and health insurance needs. As a company, they have always been devoted to the personal depth of relationships and have rooted their business practices in a strong moral foundation. Oberlin Marketing has been a trusted and respected resource in the industry since 1987, showing a commitment to back-office support, training, technology integration and introduction of new products — all of which contribute to agent success. They are continually recognized as a leader in the Medicare market in the Midwest, as well as nationally. Oberlin Marketing supports independent agents in 43 different states, managing the ongoing insurance needs of more than 75,000 Americans annually.  For more information, visit www.oberlinmarketing.com.

Job Summary:

At Oberlin Marketing, we are dedicated to serving and supporting insurance professionals. We provide administrative support and marketing distribution of insurance products, delivering exceptional service to our agents. As a Customer Service Representative, you will work closely with agents to assist them in expanding and servicing their insurance-related business portfolios.

Primary Responsibilities:

• Handle inbound and outbound agent communication related to quotes, applications, and service-related issues and questions.

• Process applications.

• Follow up on pending quotes and applications with carriers and agents to get business placed using status reporting, CRM tracking, and attentiveness to details in a timely manner.

• Perform other duties as assigned.

Primary Skills & Requirements:

• Time Management, Ethical, Good Judgement, Adherence to Confidentiality Standards.

• Positive, upbeat personality reflecting OM’s commitment to outstanding customer service.

• Confident, self-starter who works well independently and within a team on ongoing projects.

• Ability to multi-task.

• Good organizational skills (Insurance Experience is preferred but not required).

• Excellent oral and written communication skills.

• Intermediate typing & proficiency in Microsoft Office Suite including Excel, Word, and Outlook.

• Dependable, reliable, and motivated, with a positive, professional demeanor.

• Previous customer service experience preferred.

• Support organization’s goals & values.

• Ability to obtain IN State Life/Health Insurance License if required.

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. 

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.