Sr Product Manager - Shared Services/Licensing

Gen is a global company powering Digital Freedom through consumer brands including Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. Our combined heritage is rooted in providing safety for the first digital generations. We bring leading technology solutions in cybersecurity, privacy and identity protection to more than 500 million users in 150 countries so they can live their digital lives safely, privately, and confidently today and for generations to come. We're always looking for smart, fearless, and dedicated people. Together, we have collective passion and a big vision to power Digital Freedom by protecting consumers and giving them control of their digital lives. 

When you’re a part of Gen, you are provided access to a range of resources and support to ensure you can do your best work and live your best life. This includes flexible working options with generous time off and competitive benefits & compensation packages.

Diversity is foundational to how we do business because we know the greatest ideas and results come from our unique perspectives and differences. We strive to create a safe, inclusive environment where you can bring your whole self to work. Team members are valued, respected, and celebrated for who they are in a meaningful and exciting atmosphere. Gen is an equal employment opportunity employer. Employment decisions are based on merit, experience, and business needs. 

If this sounds like you—Gen has a dynamic, supportive culture with core values that celebrate diversity, promote teamwork, and encourage every team member to contribute and grow—join us!

About the Role: 

As a Product Manager, you will have the opportunity to shape and drive the product roadmap for the licensing systems for Gen’s consumer security brands, including Norton and Avast. The role involves identifying new pain points customers have, business opportunities, understanding,  and managing incoming requests. An important part of the role is regularly engaging with tactical stakeholders to ensure the company strategy aligns with the licensing systems strategy, while maintaining a holistic view of the customer experience. 

Our ideal candidate will be solution-oriented, naturally curious, and have demonstrated success working with agile development teams, especially backend. In addition, they should understand the consumer technology space, subscription business environment, and the ability to independently work with data. 

This role requires the ability to cooperate with a diverse set of stakeholders and strong communication and negotiation skills. 

The role will be located in USA - remote from home or work from the office in Tempe, Arizona.  

What you will do in this role:  

• Requirements management: Create, gather, and curate product requirements to support customer and commercial targets. 

• Exploring & Solutioning: Exploring possible technical/non-technical solutions for challenges, usually in a brainstorming form with internal stakeholders and other impacted parties/enterprise architects. Landing on a reasonable compromise from value/complexity standpoint. 

• Briefing technical teams: Picking up one or a couple of solutions and framing it as a suitable form diagram/chart that depicts human & technological touchpoints. Explanation of the initiative to team on actual use cases, with impact on customers and/or business so the team can design the right technical solution. Continuous support to developers and architects for questions and newly discovered cases. 

• Prioritization & Planning: Setting the priority for development team based on criteria like business value, effort, dependencies, commitments etc. Quarterly roadmap preparation and alignment across stakeholders. Trade-offs and escalation mitigations when needed.  

• Coordination & orchestration: End-to-end ownership of initiatives, ensuring dependencies alignment, trade-off negotiations and cross functional team synchronization, in cooperation with other Product and Program Managers. 

• Customer knowledge: Develop a deep understanding of and empathy with the community of our target users and identify opportunities for enhancement. 

 What You’ll Need to be Successful in this Role:  

• 5 or more years of product management experience in digital services, software development, e-commerce, or related area 

• Proven record of delivery of products, projects, initiatives, or tickets 

• Experience with digital subscription business preferred 

• Experience in working with cross-functional teams to define and build features that exceed customer expectations 

• Technical understanding, ability to effectively communica