Front Office Coordinator

Description

GENERAL SUMMARY OF DUTIES: 

Coordinates operations and activities of the office as assigned. 

SUPERVISION RECEIVED: 

Reports directly to supervising Office Manager and/or physician(s). 

SUPERVISION EXERCISED: 

Supervises office staff as assigned. 

ESSENTIAL FUNCTIONS: 

• Oversees daily office operations and delegates to staff based on business needs. 
• Developing guidelines for work prioritization including but not limited to: 
• Appointment Scheduling 
• Patient Flow 
• Charge Entry 
• Cash Control 
• Reconciliation 
• Staffing/Staff management 
• Ensures positive customer service atmosphere. 
• Investigates and communicates patient complaints to Office Manager and/or Physician. 
• Read and become familiar with all PHC policies and procedures to include the Operations manual, Compliance manual. 
• Know the location of the OSHA Policy and Procedure Manual, Employee Manual, Operations Manual and Managed Care Manual; Offer recommendations on updating and adding new policies and procedures. 
• Maintains knowledge of action to take regarding employee exposures/incidents. 
• Facilitates communications between the office manager and/or other offices. 
• Coordinates communication with Business Services. 
• Communicates to staff and patients about operational procedures to include appointments. 
• Performs reception or other duties as necessary. 
• Maintains strictest confidentiality. 
• Performs such other work-related work as assigned. 

Requirements

EDUCATION: 

High school diploma or GED, Associates Degree preferred.

EXPERIENCE: 

1-2 years experience in a supervisory role preferably in a healthcare setting. 

REQUIREMENTS: 

None. 

KNOWLEDGE AND SKILL REQUIREMENTS: 

• Knowledge of organization policies, procedures. 
• Knowledge of computer system and applications. 
• Skill in gathering, analyzing and interpreting information. 
• Skill in written and verbal communications. 
• Ability to exercise initiative, problem solving and decision-making. 
• Ability to apply policies and principles to solve every day problems and deal with a variety of situations. 
• Ability to work effectively with patients, staff, co-workers and the public. 
• Ability to identify problems and recommend solutions. 
• Ability to establish priorities and coordinate work activities