Senior Applied AI/ML Scientist

Sprout Social is looking for a Senior Applied AI/ML Scientist to join its Data Science and AI team.

Why join Sprout Social’s Data Science and AI team? 

Sprout Social empowers businesses worldwide to harness the immense power and opportunity of social media in today’s digital-first world. Processing over one billion social messages daily, our platform serves up essential insights and actionable information to over 30,000 brands, informing strategic decisions that drive business growth and innovation, and fostering deeper, authentic connections to their end customers. Our full suite of social media management solutions includes comprehensive publishing and engagement functionality, customer care solutions, influencer marketing, connected workflows, and business intelligence. We're actively working to intuitively weave AI throughout our products as well as  applying them internally to drive our business’s growth trajectory.

What you’ll do

• Lead the design, development, and deployment of features that leverage data science, machine learning (ML), and generative AI technologies. 
• Deliver tangible impact on some of Sprout Social’s highest priority corporate goals, to the benefit of our customers. 
• Develop frameworks for evaluation and measurement of AI features to increase speed and quality of product enhancements. 
• Establish strong partnerships with internal stakeholders, product, design, and software engineering to help shape the product strategy and implementation of AI solutions across Sprout Social.
• Effectively communicate AI capabilities, limitations, and product implications, ensuring alignment between technical possibilities, stakeholder needs, and product vision.

What you’ll bring

We’re looking for an experienced AI and ML scientist who embraces challenges, practices a growth mindset, and is eager to collaborate with a variety of stakeholders to provide data-driven solutions to business leaders and to Sprout Social’s customers. If you excel at experimenting with and implementing AI/ML techniques, continuously improving capabilities, and driving innovation, we’d love to talk with you! 

The minimum qualifications for this role include:

• 5+ years of experience in AI/ML and data science, working with technical and non-technical stakeholders.
• 5+ years of experience developing models in Python using ML frameworks (e.g. PyTorch, TensorFlow, XGBoost, LGBM, NumPy, pandas) and strong proficiency in SQL and RESTful APIs for querying, transforming, and analyzing large datasets to drive product vision.
• Broad and deep expertise in analytical, statistical, and AI/ML methods, with a focus on product improvement, solving customer pain points, and improving user experiences. 
• A track record of leading development of AI/ML solutions that resulted in quantifiable business impact. 

Preferred qualifications for this role include:

• Experience quickly prototyping with new AI/ML technologies.
• Experience developing and deploying deep learning models.
• Experience architecting and implementing production large language model driven features, including evaluating, fine-tuning, optimizing performance, and prompt-engineering to enhance customer journeys. 
• Experience building and deploying models on OpenSearch and ElasticSearch.
• Experience with model services, deployment technologies, and ML-Ops practices.
• Experience developing with APIs and services across platforms such as AWS, Azure, GCP, OpenAI, and Anthropic. 
• Experience in AI/ML model security, bias mitigation, and ethical AI/ML frameworks.
• Experience with AB testing software and deploying via other experimentation techniques.

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Complete Sprout’s New Hire training program alongside other new Sprout team members.
• Meet and learn from assigned onboarding resources.
• Become familiar with our existing features, available data, and best practices.
• Begin meeting with various stakeholders to understand existing problem spaces and needs.
• Work with your manager to define the first project you’ll make an impact with.

Within 3 months, you’ll start hitting your stride by:

• Contribute to an AI/ML initiative.
• Continue learning about Sprout’s products, customers, and business structure to suggest new features that will increase customer value delivery. 

Within 6 months, you’ll be making a clear impact through:

• Delivering your first AI/ML related feature(s) or process improvement(s). 
• Contribute to our longer-term roadmap of AI at Sprout.