Junior Implementation Consultant

• You will be assigned to 1 – 3 projects at a time and will play an important role in the implementation of SPAN software at medium to large customers. This all will be under the leadership of a more experienced lead consultant.
  
• On smaller projects/enhancements, an implementation consultant can act as lead and be the owner of the technical delivery of the solution.
  
• In this role you will interact frequently with the project teams on customer side and SPAN’s support teams oversees.
  

• Participate in requirements gathering sessions to understand business needs
  
• Work closely with the SPAN project manager, lead consultant and solution architect during the different stage of software implementation life cycle.
  
• Master data import and export
  
• Configuration of the software and effective deployment through various customer environments
  
• Front end (GUI) configuration of the software
  
• Creation and execution of internal test scenarios
  
• Support System Integration Testing and User Acceptance Testing
  
• Conduct Training (train-the-trainer, technical training) ▪ Prepare user documentation.
  
• Analysis of reported defects in the software and problem solving
  
• Support Go live and Hypercare
  
• Transitions project to Global Customer Support
  
• Works closely with other SPAN teams (support, product development and sales), customer IT and business teams and 3rd party organizations to ensure successful project completion and high customer satisfaction
  
• Recognize commercial opportunities and shares ideas about project and product improvement
  
• Based in Dubai with potential to travel to customer sites
  

Requirements

• Bachelor’s or master’s degree in business/management information systems or Computer Engineer / Computer Science.
  
• 0-2 years of relevant work experience
  
• English speaking is a must
  
• Good general IT knowledge
  
• Prior experience with business software is preferred
  
• Desirable knowledge in SQL
  
• General understanding of supply chain and logistics
  
• Able to communicate effectively to all levels in a highly professional manner (customers, management, business, and technical personnel)
  
• Excellent analytical and problem-solving skills with orientation to detail
  
• Reliable, motivated, well-organized, goal getter
  
• Positive and pro-active attitude
  
• Ambitious fast learner with the ability to work autonomously
  
• Result driven and customer oriented
  
• Inquisitive mind, curious, creative, and enthusiastic about sharing your ideas and knowledge
  
• Innovative approach: searching for efficiencies is second nature to you
  

Benefits

• Company-sponsored visa
  
• Comprehensive health insurance
  
• Annual flight ticket to home country
  
• Yearly performance-based bonus<