AVP, Client Experience Manager - IAN

What if you could build a career where ambition meets innovation? At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence. What if you could have access to cutting-edge resources, a collaborative environment, and the freedom to make an impact? If you're ready to take the next step, discover what’s possible with LPL Financial.

Job Overview:

As the leader in delivering an extraordinary and differentiated service experience, the AVP - Client Experience Role will be responsible for leading our Independent Advisor Network (IAN) Service model while closely partnering with the Field Management team. Your strategic agility, talent management, subject matter expertise and problem-solving skills will be put into action as you guide the team to service excellence.

Responsibilities:

• Act as the primary point of contact between Field Management, LPL service and operations; advocate for advisor and client needs, supporting Service Delivery Consultants dedicated to resolving complex and high priority issues and at times, owning those issues.
• Assist with support staff training opportunities and topics for programs focused on skill advancement and career progression; help to identify and implement program improvements informed by advisor and staff feedback.
• Collaborate with Program Manager to create Standard Operating Procedures (SOP’s) outlining processes and procedures.
• Leverage data to understand current business outcomes, anticipate future trends and impacts in order to present big picture recommendations to business partners and Summit advisors for operational efficiency.
• Help Field Management team identify regular areas of escalation/support to help provide training to advisors and drive down call volume.
• Partner with the Field Management team to establish a framework to assess evolving advisor needs and drive continuous improvement projects and initiatives for our advisor teams.

• Maintain and coordinate distribution of surveys to Field Management team. Prepare regular status updates to key stakeholders, including key learnings, metrics and survey responses.
• Support dotted line team members career development and goals by providing meaningful real-time feedback.

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:

• Series 7 (required within 90 days of hire)
• Minimum 5 years of experience in the finance industry with a strong background in service, operations, or compliance
• Finance industry experience is required, with a focus on customer-facing roles and organizations
• Minimum of three years leadership experience

Core Competencies:

• Experience working in, or leading, service teams within a broker-dealer or custodian
• An entrepreneurial mindset that supports continuous improvement and innovation.
• Demonstrated ability to maintain effective communication and partnerships with various business leaders
• Proven organizational skills to manage multiple projects in a fast-paced environment delivering a high- quality client experience
• Demonstrated client focus with strong analytical and strategic planning skills
• Strong understanding in financial services with background across both W2 and 1099 advisor models

 

Pay Range:

$94,688-$157,813/year

 

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

 

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace. LPL supports over 29,000 financial advisors and the wealth-management practices of 1,100 financial institution, servicing and custodying approximately $1.9 trillion in brokerage and advisory assets on behalf of approxi