MarketSite Event Operations Associate (Hybrid - Onsite 4 days a week)

Nasdaq is a financial technology company, rewriting the future of global economies and markets by unlocking capital and opportunities through their technology, innovation, and expertise. With industry-shaping insights, unrivaled intel, and cutting-edge financial technology at our fingertips, we don’t chase the opportunities of tomorrow — we create them.

Located in modern offices in Times Square, we look to recruit individuals with the passion to thrive in a highly dynamic and entrepreneurial environment. We have a results-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities.

The Nasdaq MarketSite Events Team role supports and collaborates with our business partners internally to manage and execute listed and newly listed company and client events and meetings in our Client Experience Center. Reporting to the Head of MarketSite Events, this role will have a strong focus on providing tactical support of management and execution of day-to-day workflow, project management, and technologies for successful event operations, along with supporting daily Opening and Closing bell ceremonies across a wide range of clients situated globally, located in the heart of Times Square.

To be successful, you’ll need to be a proactive, resourceful, detailed and solutions-oriented professional who thrives in a demanding, fast-paced environment, along with a team player, and extremely proactive with our clients, always putting them first and doing everything possible to accommodate their needs.

Business Operations (70%):

• Be the subject matter expert and owner of the Event Management System including the development (in partnership with IT), enhancements, maintained, administration of training users, and tool effectiveness
• Manage all client (internal and external) event space reservations and bell requests via the Event Management System  
• Develop weekly reports shared across the business on bells and events
• Coordinate and secure weekly assigned bell hosts with Listings Team
• Manage team’s Monday.com project management boards for maintenance and enhancements
• Manage and track all budget, billing, inventory, expenses, estimation of resource requirements, and cost considerations
• Provide analysis and reporting metrics around all events monthly
• Manage internal tools to centralize communications to the business
• Resolve operational issues, documenting problems, and finding long-term solutions
• Implement technology changes and operating procedures where appropriate to improve efficiency
• Help to identify gaps and/or opportunities, driving efficiencies
• Implement and maintain event SOPs
• Liaise with various vendors to identify unique opportunistic ways to market and generate awareness of the MarketSite and grow sales revenue 
• Support Head of MarketSite Events with ad-hoc special projects
• Proactively taking on new, impactful initiatives and exhibit a curiosity for learning 
• Cross trained to support shipping and tracking client gifts

Event Operations (30%):

• Supporting Event Leads in the daily execution of live broadcasted Opening & Closing Bell ceremonies at the MarketSite 
• Support Event Leads in the execution of first trade ceremonies for IPO clients
• Demonstrate superior customer service to all clients  
• Support bookings of MarketSite Opening/Closing bell ceremonies that become available with short notice. Role requires you to take a proactive stance in identifying timely and world-wide events that translate in booking Opening/Closing bell ceremonies and events with 24 - 48 hours of notice.
• Act as a liaison with other departments within the organization for necessary information sharing and event awareness
• Cross trained to support client photo opp & bell viewings
• Cross trained to check and prep all event meeting space

Qualifications:

• Experience Required: 1 - 3 years experience in operations, event management, account management, business planning or similar field
• Prior experience and/or interest in the events industry is a plus
• Strong analytical, planning, organizational and problem-solving skills 
• Proven experience working with marketing and budget management systems 
• Strong communication skills to collaborate across internal stakeholder groups 
• Highly organized with outstanding attention to detail 
• Self-starter with exceptional operational and project and time management skills.
• Excellent written and verbal communication skills
• Ambitious, proactive, and resourceful; solutions-oriented and forward thinking
• Education Required: Bachelor’s degree
• Helpful Experience: Microsoft Outlook, Excel, PowerPo