Senior Customer Experience Specialist Operations

City : Chesterfield State : Missouri (US-MO) Country : United States (US) Requisition Number : 45089

 

 

A Day In The Life:

The Senior Customer Experience Specialist - Operations at Bunge, will be a pivotal link between our valued Food Solutions customers and our internal operations. This dynamic role is designed for a highly customer-centric individual who thrives on building strong relationships, ensuring seamless order fulfillment, and expertly managing complex contracts and pricing. This role will act as a dedicated advocate for both the customer and Bunge, guaranteeing that customer needs are met with efficiency, accuracy, and profitability. A proactive approach will be critical in delivering an exceptional end-to-end customer journey, following Bunge's policies and procedures.

 

 

What You'll Be Doing:

1. Customer Relationship:

• Serve as the primary point of contact and trusted liaison for a dedicated portfolio of valued Food Solutions accounts, fostering strong, lasting relationships.
• Proactively manage the customer experience, conducting regular check-ins, monitoring satisfaction levels, and leveraging CRM data to swiftly and effectively resolve customer complaints and operational issues.
• Collaborate closely with customers and internal teams to ensure smooth transitions and ongoing satisfaction with Bunge's products, policies, and services.
• Assist the Customer Experience Supervisor with escalations, providing expert guidance and resolution for complex customer and operational challenges.

2. Order Management:

• Oversee the complete order lifecycle for assigned accounts, ensuring precision in order entry, timely delivery, and proactive management of changes based on inventory, delivery windows, and customer fill rate requirements.
• Monitor customer buying habits and order quantities, providing valuable insights to key stakeholders regarding detected changes or trends.
• Coordinate shipment and order modifications to support portfolio demands, ensuring optimal efficiency and customer satisfaction.

3. Contract & Pricing Administration:

• Manage the full scope of contract administration, including quoting, accurate system entry, and precise pricing within established margin goals.
• Proactively manage "contract drag," running and distributing essential reports, rolling contracts forward with appropriate charges, and monitoring contracts to ensure inventory management.
  
• Contribute to Bunge's Request for Proposal (RFP) processes as needed.
  
• Monitor auto-quotes, validate published prices, and assess customer acceptance to ensure pricing accuracy and competitiveness.
• Investigate and resolve complex price discrepancies, demonstrating a deep understanding of price structures, margins, costs, and the SAP pricing routine.
• Run and monitor daily order and contract audit reports, identifying and resolving input errors or data gaps that could impact accurate customer pricing.

 

Skill/Experience Requirements:

• Bachelor's Degree in Business Administration with 3 to 5 years of equitable experience required, or equivalent combination of experience and education. 
• Strong interpersonal and communication skills; with both written (email) and verbal (phone) etiquette skills.
• Strong attention to detail, problem solving, prioritization, decision making, multi-tasking, time management, organizational skills and adaptability.
• Ability to work and collaborate with cross functional teams
• Familiarity with CBOT exchange and fundamentals of futures and basis trading preferred.
• Experience in agribusiness or related industry preferred.
• Experience with SAP, Salesforce & Tableau preferred.
• Demonstrated proficiency in Microsoft Office applications required.

 

 

Additional Requirements

• Some travel required (up to 25%).
• Adherence to Bunge’s hybrid work schedule (Minimum 3 days in the office, 2 days’ work from home.  S