New Balance / Customer Support Agent for the US Market - Afternoon Shift

New Balance believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance, and style. Each international team member plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand, and deliver a first-class service to our customers. 

We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service. 

We´re Curious: Proactive approach to problem-solving and a “can do” attitude. 

We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets

What you'll be doing?

• Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way 
• You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions 
• Offering an omnichannel service to our consumers via telephone, email, chat, and social media 
• Developing a sound understanding of the products and services offered by our client
• Becoming an expert on all things New Balance
• Embrace our company values and act as a brand ambassador 

Requirements

What skills & experience you’ll bring to us?

• A fluent level of English with exceptional grammar and spelling skills (knowledge of other languages is a plus) 
• High level of French or Spanish is a plus (non-exclusionary)
• A genuine passion for delivering outstanding customer service 
• Ability to deal with sensitive calls with empathy 
• Strong administrative skills with a keen eye for detail 
• A professional outlook and proactive approach to problem solving

Benefits

What do we offer?

• Start date: 21st of March 2024
• Contract:  Temporary (3-month contract with the view to be extended to a permanent contract)
• Part-time:  35 hours/week
• Working days/hours:  Afternoon rotative shifts from Monday to Sunday between 3pm to 12am - 2 weekends off per month guaranteed / 2 days off in a row during the week when weekends are worked
• Salary:  €16,153.84 gross per year
• Holidays:  2 holidays accrued per calendar month
• Paid bank holidays +1 extra day in lieu 
• Hybrid: Working from the office 3 days per month / or for client visits / Training / the rest working from home 
• Training:  8 Days of Full-Time paid training from the office (Mon-Fri) - 10:00 am - 19:00 pm
• Office location:  Barcelona (La Sagrera)

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

#wecare #wearecurious #weachievetogether