Service Manager

<p><strong>Ella Resorts</strong> is a newly established hospitality management company, boasting a collection of eco-chic hospitality properties. In 2024, Ella Resorts will be operating a portfolio of 7 lifestyle &amp; family resorts on the islands of Rhodes, Corfu &amp; Crete, offering exceptional quality and service excellence. In order to support our rapid growth we are seeking to hire:</p><p></p><p><strong>Service Manager</strong></p><p>As the F&amp;B Service Manager, you will be responsible for overseeing and managing all aspects of the food and beverage service operations across our properties. You will provide direction, ensure high-quality service standards, and drive customer satisfaction.</p><p></p><p><strong>Responsibilities include:</strong></p><ul> <li>Supporting the day-to-day operations of the service department</li> <li>Assisting the recruitment, training, and supervising service staff</li> <li>Implementing service procedures and policies</li> <li>Ensuring compliance with health, safety, and sanitation regulations</li> <li>Monitoring customer satisfaction and addressing any issues or complaints</li> <li>Working closely with all the F&amp;B teams to ensure smooth service flow</li> <li>Collaborating with the marketing team to execute F&amp;B promotions and events</li> <li>Keeping up to date with industry trends and implementing innovative ideas to enhance the guest experience</li> </ul><p><strong>Requirements</strong></p><ul> <li>Minimum of 4 years of experience in a relevant role, preferably in hospitality industry</li> <li>Degree or diploma in hospitality or related field</li> <li>Excellent knowledge of English language</li> <li>A second language (French, German, Russian, or Italian) will be considered as a plus</li> <li>Strong knowledge of Service operations and industry best practices</li> <li>Excellent communication and leadership skills</li> <li>Ability to work in a fast-paced environment and handle multiple tasks simultaneously</li> <li>Exceptional customer service mindset</li> <li>Ability to build and maintain positive relationships with customers and team members</li> </ul><p><strong>Benefits</strong></p><ul> <li>Accommodation &amp; meals</li> <li>Competitive remuneration package &amp; benefits</li> <li>Continuous training</li> <li>Career prospects on a transparent working environment</li> <li>Company team events</li> <li>Collaborative working environment</li> </ul><p></p><p><strong>Ella Resorts</strong> are dedicated in providing exceptional guest experiences across its brand and our amazing Team members are at the heart of it.</p><p><strong>Join us today to build our future together.</strong></p><p>All applications will be acknowledged and treated as strictly confidential.</p>