SAP Solution & Basis Specialist | Managed Services Operations

<p><b>Job Description &amp; Summary</b></p><p></p><p></p><p><span>The Application Evolution Services team is a part of PwC Poland. Our work requires constant monitoring of the operation of applications and real-time response. We also improve existing products and introduce new functionalities, so that applications can advance in parallel with our clients’ growth. We repair, keep our fingers on the pulse, create CR, document, and sometimes teach our clients’ employees. The better we work, the less you notice us. Plus, we simply love what we do. We deploy the most innovative Customer Experience solutions for our clients. </span></p><p></p><p><span><span>We are looking for:</span></span><span><span> </span></span><br/><b><span>SAP Solution &amp; Basis Specialist</span></b><span> </span></p><p></p><p><span>Your future role:  </span></p><ul><li><p><span><span>Support and develop SAP Solution Manager and SAP Basis areas, including user authorization management, role configuration, and profile setup, </span></span><span> </span></p></li></ul><ul><li><p><span><span>Design and implement SAP security policies and conduct authorization audits, </span></span><span> </span></p></li></ul><ul><li><p><span><span>Resolve 2nd and 3rd line support tickets related to SAP Basis, authorizations, and cross-application issues, </span></span><span> </span></p></li></ul><ul><li><p><span><span>Diagnose technical problems, perform root cause analysis, and configure SAP systems to deliver effective solutions, </span></span><span> </span></p></li></ul><ul><li><p><span><span>Design and<span> </span></span><span>optimize</span><span><span> </span>SAP security roles based on business requirements, </span></span><span> </span></p></li></ul><ul><li><p><span><span>Collaborate with 1st-level support and other IT teams to ensure<span> </span></span><span>timely</span><span><span> </span>issue resolution, </span></span><span> </span></p></li></ul><ul><li><p><span><span>Build strong client relationships by addressing support topics promptly and effectively, </span></span><span> </span></p></li></ul><ul><li><p><span><span>Lead and execute minor projects and system changes tailored to specific customer needs, </span></span><span> </span></p></li></ul><ul><li><p><span><span>Maintain comprehensive documentation of support issues, solutions, and project changes. </span></span><span> </span></p></li></ul><p></p><p><span><b>Apply if you have: </b> </span></p><ul><li><p><span><span>University degree (preferably in IT, Management, or Economics), </span></span><span> </span></p></li></ul><ul><li><p><span><span>Experience with SAP Basis and BC-SEC module, including role and authorization object configuration, </span></span><span> </span></p></li></ul><ul><li><p><span><span>Hands-on experience with SAP Solution Manager (e.g.,<span> </span></span><span>ChaRM</span><span>, monitoring, technical <span>documentation), </span><span> </span></p></li></ul><ul><li><p><span><span>Ability to design and implement SAP security policies with compliance and risk management in mind, </span></span><span> </span></p></li></ul><ul><li><p><span><span>Experience conducting security audits and recommending improvements, </span></span><span> </span></p></li></ul><ul><li><p><span><span>Familiarity with ticket management systems (e.g., ServiceNow), </span></span><span> </span></p></li></ul><ul><li><p><span><span>Understanding of ITIL principles and managed service processes, </span></span><span> </span></p></li></ul><ul><li><p><span><span>Strong command of English (German is a plus). </span></span><span> </span></p></li></ul><p><span> </span></p><p><span><b>Nice to have</b>:  </span></p><ul><li><p><span><span>SAP <span>certifications, </span><span> </span></p></li></ul><ul><li><p><span><span>German language skills. </span></span><span> </span></p></li></ul><p><span> </span></p><h2><span><b>By joining us you gain:</b>  </span></h2><ul><li><p><b><span>Work flexibility</span></b><span><span> - hybrid working model, flexible start of the day, workation, sabbatical leave,</span></span><span><span> </span></span><span> </span></p></li></ul><ul><li><p><b><span>Development and upskilling</span></b><span><span> - our full support during onboarding process, mentoring from experienced colleagues, training sessions, </span><span>workshops</span><span> and conversations with native speaker, </span></span><span> </span></p></li></ul><ul><li><p><b><span>Medical and wellbeing program </span></b><span><span>- medical care package, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling, </span></span><span><span> </span></span><span> </span></p></li></ul><ul><li><p><span><span>Possibility to create your</span></span><b><span> individual benefits package</span></b><span><span> (</span><span>a.o.</span><span> lunch pass, concierge, veterinary package for a pet, massages) </span></span><b><span>and access to a cafeteria</span></b><span><sp