Director, Strategy and Operations

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Job Category

Marketing & Communications

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Growth Marketing organization is looking for a hands on, forward-thinking, and business-savvy leader to run marketing operations and strategy for an exciting organization that touches all facets of Salesforce marketing. If you love working with passionate marketers, making data-informed decisions, working with budgets, ruthlessly prioritizing, building processes that work for users, and breaking down silos, this role is for you.

This role is key aligning and driving collaboration across growth marketing and will work hand-in-hand with the SVP, Growth Marketing leader and leadership team. The ideal candidate is a strategic thinker, self-driven, and is comfortable diving into business details to independently drive initiatives forward.

Here's some of what you'll be responsible for:

• Growth Marketing Strategy for SMB, Self Serve and Sales Led.  

• Partner with the SVP, Growth Marketing to strategically look at how to innovate and optimize SMB Marketing, identify and solve critical business issues, and tackle new challenges for the business as they arise

• Guide and manage our V2MOM annual planning structure and progress towards goals

• Quarterly and annual planning: guiding the project, budget, and staffing planning

• Drive strategic initiatives, identify critical business issues, and lead cross-functional teams to resolve them

• Attend functional team meetings across the organization for alignment

• Operational Excellence

• Budget management: oversight, prioritization, and guidance around allocation of the program's budget for all teams within this organization

• Change management: planning programs to shift processes and behavior, rallying other leaders on this team to support and inspire innovative ways to work

• Define cadences and forums for business reviews of KPIs and major initiatives across the business

• Create presentations on the state of the business and reporting of metrics for executive reviews

• Partner with financial planning partners to manage the budget, allocation and ensure compliance.

• Communication, Collaboration, and Culture

• Leadership alignment: facilitating the conversations required to gain agreement among leaders within this team and with key stakeholders 

• Develop cadences for business communications to ensure everyone is aligned and connected to priorities

• Review employee survey scores and partner with Employee Success to develop programs to address feedback

• Partner with Diversity, Equality & Inclusivity workgroups to amplify and drive engagement

• Organize and share resources to help new employees understand company best practices and culture.

Required Skills & Experience

• 8+ years of marketing operations experience

• Hands-on ability to create succinct, data-informed executive presentations.

• Experience managing multi-million dollar budgets and running a marketing planning process

• Ability to influence deliver results in global, matrixed environments comprised of internal and external stakeholders

• Excellent verbal and written communication skills in multiple channels: Slack, email, 1:1, large group settings, and others.

• 3+ years of leadership experience with proven ability to build creative, collaborative teams; develop people; and link performance to overall business objectives

• Dynamic, confident personality with the ability to strategically craft and drive project