Regional Rental Service Manager

Overview

Stewart & Stevenson is Now Hiring a Regional Rental Service Manager at 8200 East Freeway Houston, TX 77029.

   

Responsible for maintaining operational readiness and daily management of local and regional Rental Service Department operations and staff.

Responsibilities

• Oversee the daily operations of the Rental Service Department in assigned region.
• Maintain a safe and clean work environment at assigned locations.
• Plan and organize yard and field schedule as well as work method to complete assigned jobs.
• Ensure proper safety training and standards are in place, and that safety policies and procedures are followed.
• Ensure adequate labor and supplies are available to maintain fleet readiness.
• Assist with parts lookup/sourcing and order parts necessary to complete repairs and routine maintenance. Develop and maintain shop stock.
• Frequently evaluate and update preventive maintenance parts list for all product lines.
• Resolve issues regarding parts and labor shortages in a timely manner.
• Assist/Advise Account Managers with job scope of work as well as fleet/accessory requirements. Participate in job walks as needed.
• Review all rental orders for assigned area of responsibility to ensure fleet and accessories are available.
• Review all customer acknowledgments and time sheets ensuring they are legible, accurate, and submitted in a timely manner with emphasis on recovering billable items and operational readiness.
• Follow up and resolve escalated customer service concerns and ensure satisfactory resolution.
• Frequently evaluate departmental performance regarding quality of work and customer satisfaction. Identify areas for improvement and coach/mentor staff appropriately.
• Establish and maintain work standards identifying employee development and training opportunities.
• Hire, coach, and discharge Rental Service staff as necessary.

Qualifications

• Ability to organize and direct oneself and effectively supervise staff.
• Ability to inspire oneself and others to reach Company and Departmental goals and perform to the best of their ability while simultaneously identifying any gaps in training that may exist.
• Possess the trait of being organized following a systematic method of performing a task and identifying areas of opportunity to improve.
• Ability to influence a group of Technicians to work toward a common goal.
• Ability to utilize available time to organize and complete work within given deadlines.
• Ability to communicate verbally and in writing; clearly and concisely.
• Ability to proactively resolve work related issues.
• Ability to comprehend complex technical specifications/specialized information and provide solutions to help customers with their projects.
• Ability to take care of internal/external customers’ needs and resolve issues/concerns following Departmental and Company guidelines.
• Ability to collaborate effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Proficient in Microsoft Office applications (Outlook, Word, Excel).
• Ability to possess a valid driver’s license and maintain a clean driving record as a condition ofemployment

Education & Expereince:

• High School Diploma or General Education Degree (GED) and four to ten years related experience required. Technical Certification in a related field of study or equivalent College/University degree strongly preferred.

Other Requirements:

• Prior experience leading a shop/field service team required.
• Prior supervisory/managerial experience preferred.
• Prior experience with customer service/satisfaction required.
• Strong technical product knowledge in a related or equivalent field required.
• Familiarity with diagnostic fundamentals and electronic service tool applications required.
• Frequent after-hours Service Team support and customer service required.
• Frequent travel to assigned regional shops, corporate functions, training, and job sites to include areas that have been affected by natural disasters required.

Physical Requirements:

 

Physical Abilities Lift /Carry

 

Stand                                       F (Frequently)                                   10 lbs or less                         C (Constantly)

Walk                                        F (Frequently)                                    11-20 lbs                                F (Frequently)

Sit                                            F (Frequently)                                    21-50 lbs                               O (Occasionally)<