Claims Examiner - Liability

Position Summary: The Liability Claims Examiner is responsible for investigating, documenting, managing, directing, and resolving a variety of claims including auto liability, property, cargo, brokerage, and subrogation. This role involves evaluating claim data to determine legal responsibility and ensure timely and effective resolution in alignment with company goals   Major Responsibilities:

• Investigate and resolve auto liability, property, cargo, brokerage, and subrogation claims, including alleged vehicle defects.
• Analyze claim data and evaluate facts to determine legal responsibility and settlement strategy.
• Manage resolution of coverage disputes.
• Respond to requests such as tenders to customer insurance carriers and document production.
• Provide guidance to internal teams, external customers, and third-party vendors on claims-related matters.
• Apply best practices to assess the need for third-party intervention or referral.
• Identify and recommend process improvements.
• Perform other duties as assigned by the Manager 

Qualifications:

• 1–3 years of experience in auto liability insurance claims handling preferred.
• High School Diploma or equivalent required. 
• Ability to work a hybrid schedule.
• Strong negotiation skills and the ability to make timely, fact-based decisions.
• Self-starter with the ability to work independently.
• Excellent written and verbal communication skills.
• Proficiency in Access, Excel, Word, AS400, Outlook, and internet research.
• Customer service experience is a plus.
• Strong multitasking abilities and capacity to manage high-volume claims.
• Effective presentation skills.
• Regular, predictable, full attendance is an essential function of the job

Physical Requirements:- The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.- The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.- While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
 Penske is an Equal Opportunity Employer.
 

About Penske Truck Leasing/Transportation Solutions Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.