Supervisor, Platform Operations (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

As the Supervisor of Platform Operations, you will lead a talented team of engineers responsible for automating, integrating, and maintaining critical infrastructure and shared technology services across hybrid environments. Your leadership will ensure seamless collaboration between development and infrastructure teams, driving the adoption of infrastructure-as-code, configuration management, and automated deployment practices. You will oversee the design, implementation, and support of enterprise-grade platforms, ensuring world-class availability and robust security compliance.

By fostering a culture of ownership, innovation, and continuous improvement, you will empower your team to deliver scalable solutions that enhance operational efficiency and system reliability. Your role will be pivotal in aligning technical execution with business goals, mentoring talent, and advancing the maturity of platform operations through modern DevOps and SRE methodologies. 

Sponsorship, in any form, is not available for this position.

Location: Remote, US

Role qualifications:

• Bachelor’s degree in Computer Science or a related field of study or the equivalent in documented work experience. 
• 3+ years of relevant experience in IT systems engineering management or equivalent combination of education and experience demonstrating leadership functions.  
• 10+ years of relevant technical and business experience in IT systems delivery, operations, and support in a technology and/or health care environment 
• Experience with Infrastructure as Code (Terraform, Ansible, etc.), observability and log aggregation tools (OpenTelemetry, NewRelic, Splunk, Cribl, etc.), AWS (VPC, IAM, EC2, EKS, Istio, etc.), and COTS product management. 
• Experience working in cross-functional teams, bridging the gap between infrastructure and product development teams to achieve common goals. 
• Ability to establish and maintain effective working relationships with internal and external clients/vendors. 
• Proven understanding of the software development life cycle. 
• Proven understanding of web development methodologies, application design, navigation, and information architecture.  
• Ability to lead and deliver IT projects on time and within budget.  
• Experience with project forecasting and understanding of project management methodologies. 
• Strong leadership skills, including the ability to motivate and manage teams.  
• Excellent communication skills, both written and verbal. Ability to translate complex technical concepts into understandable terms for non-technical stakeholders. 
• Strong analytical and problem-solving skills. Ability to think critically and make data-driven decisions. 

You will set yourself apart with:

• Experience working for a SaaS based company. 
• Ability to think creatively and propose innovative solutions to complex problems, enhancing the overall impact of software solutions in the healthcare industry. 
• Experience in designing scalable and robust software architectures, with a deep understanding of design patterns and best practices. 

What you will be doing:

• Leading and managing an infrastructure engineering and operations team to ensure high-quality technology project delivery. 
• Conducting daily stand-ups and promoting Agile practices across teams. 
• Maintaining corpora