HCVR Dual Rate Housekeeping Quality Assurance (Full Time; Varied Shift) $16.50/$19.65/hour

Harrah’s Cherokee Valley River Casino & Hotel Position Description

 

POSITION TITLE:                          Dual Rate Housekeeping Quality Assurance

DIVISION:                                           Hotel

DEPARTMENT:                                Hotel Housekeeping

GRADE/FLSA STATUS:              H12/H15 - Non-Exempt

BADGE TYPE/COLOR:                 Key - Blue                                             

REPORTS TO:                                  Executive Housekeeper; Shift Supervisor, Housekeeping

SUPERVISES:                                    Housekeeping Clerk, Housekeeping Quality Assurance, Room Attendant, Houseperson, Laundry Attendant, Housekeeping Materials Handler

JOB SUMMARY:                               

In your role as a Housekeeping Quality Assurance, you will be responsible for inspecting the quality of work performed by Hotel Housekeeping Team Members and ensuring it meets the standards set by the Hotel Housekeeping Management. When acting as a Supervisor, you will supervise, direct, assist, and monitor the job performance of all Hotel Housekeeping Team Members, ensuring the completion of housekeeping tasks at a level that upholds our esteemed reputation.       

 

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES – HOUSEKEEPING QUALITY ASSURANCE:

• Responsible for leading, examining, and inspecting the quality of work performed by assigned personnel, making certain that all rooms meet Hotel Housekeeping management safety, cleanliness, and productivity standards
• Perform the duties of both the Room Attendant and Houseperson as needed and serve as a role model
• Assist the Shift Supervisor by recommending strategies for the day-to-day supervision of Room Attendants and Housepersons. 
• Support the team by assigning daily tasks, maintaining cleanliness standards, and supervising their performance. Provide timely feedback, develop Team Members with a consistent, approachable demeanor, and clearly articulate expectations. Offer direction and support to ensure Team Members achieve departmental goals and effectively complete housekeeping tasks
• Demonstrate high levels of guest service skills consistently and delight our guests with outstanding resort-level service
• Adhere to all regulatory, company, and department policies and procedures in an ethical manner
• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

 

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES – SUPERVISOR:

• Ensure the turnover of all vacant and clean rooms in a timely manner; verify stayovers, report early check-outs, communicate issues and discrepancies; and ensure maximum guest satisfaction with the front office
• Supervise, direct, assist, and monitor the performance of all Hotel Housekeeping Team Members to ensure the completion of housekeeping tasks and perform all duties of all Hotel Housekeeping Team Members as required
• Serve as a leader for Team Members while fostering teamwork, Team Member morale, motivation, and open communication
• Ensure all Hotel Housekeeping Team Members are well trained with an emphasis on detail to provide service levels consistent with the accepted concept for the hotel
• Follow inventory and purchasing procedures to achieve budgeted expenses
• Maintain key control within the department
• Accountable for the follow-up with department walk-throughs, special cleaning projects, and maintaining of department cleanliness and training standards
• Follow and ensure security and safety guidelines are in place
• Maintain and monitor lost and found system
• Follow up and reconcile all guest concerns or complaints relating to their stay
• Complete room inspections daily
• Provide direction and support for all Team Members to achieve department goals and objectives
• Coach and develop Team Members using a consistent, approachable demeanor while clearly articulating expectations
• Responsible for or actively participates in the initiation of personnel actions, including but not limited to interviews, training, candidate selectio