Head of Account Management

Hi! 👋 I’m Val Bartlett, VP of Sales at TLDR.

If you’re reading this, you’re someone who doesn’t just manage accounts — you build teams, processes, and strategy that scale. I’m looking for a Head of Account Management to join us, own our account function end-to-end, and bring a data-driven, strategic builder’s mindset to how we serve and grow our client partnerships. You’ll be working directly with me and our leadership team as we shape the next chapter of TLDR’s commercial success.

I’ve worked at companies like TikTok and Lattice, and believe in activating people’s highest potential to achieve their goals. This role is for someone who’s excited by growth, thrives in ambiguity, and knows how to turn insights into action.

Who We Are

TLDR is a collective of technical newsletters on startups, software engineering, AI, cybersecurity, marketing, product management, and more, with over 5 million subscribers.

Our mission is to build the paper of record for technical fields — the trusted source that people in tech rely on to inform them about important trends and developments.

About the Role

This isn’t about keeping the trains running — it’s about designing the railway.

• Team Leadership: Build, lead, and coach a team of Account Managers who deliver consistently high performance and exceptional client experiences.
  

• Strategic Direction: Define and own the account management strategy, setting clear goals for retention, expansion, and growth across our client base.
  

• Data-Driven Insights: Build and refine reporting, dashboards, and analysis frameworks that surface opportunities, predict risk, and guide decision-making.
  

• Client Partnerships: Serve as an executive-level partner for key clients, ensuring their success translates into long-term growth for both sides.
  

• Cross-Functional Builder: Partner with sales, operations, and product to develop scalable systems, playbooks, and tools that make account management a growth engine.
  

• Iterative Improvement: Constantly evaluate and evolve processes, tools, and talent development to level-up how we operate.
  

About You

• 7+ years of experience in account management, customer success, or partnerships, with 3+ years leading teams.
  

• A “builder” mentality — you’ve designed and scaled account functions before (playbooks, systems, hiring, training, analytics).
  

• Fluent in data — you know how to dig into metrics, spot trends, and turn insights into strategy.
  

• Excellent communicator with executive presence — you can influence internally and externally at the highest levels.
  

• Comfortable with ambiguity — you thrive in fast-paced environments where playbooks are still being written.
  

• Deep understanding of the media, advertising, or tech ecosystem.
  

You’re not a good fit for this role if you:

• Need lots of top-down direction.
  

• Prefer maintaining processes over building new ones.
  

• Don’t enjoy digging into data to drive your strategy.
  

• Want a large corporate environment with big teams and layers of hierarchy.
  

Why You’ll Love It

• Competitive base salary plus performance-based comp.
  

• 100% remote company with a shared mission and strong async culture.
  

• Annual/Bi-Annual team offsite.
  

• Unlimited PTO — most of us take 2–3 weeks per year + holidays.
  

• 401(k) plan.
  

• Comprehensive medical, dental, and vision benefits with 100% paid option.
  

• Paid parental leave.
  

• Hardware stipend — M4 MacBook Air, plus whatever setup helps you do your best work.
  

• Learning & Development stipend — because curiosity is part of our DNA.
  

• The chance to put your fingerprint on the growth of one of the largest newsletters in the world.
  

What We Value

• REMOTE WORK! We don’t have an office. Work from a US timezone.
  

• Urgency and Bias to Action
  

• Iterative improvement
  

• Clear communication
  

• Integrity
  

• Resourcefulness
  

📥 If you’re ready to make a tremendous i