Supervisor, Customer Compliance - (26-WQ&T-813012-119)

The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job.  Incumbent(s) may not be required to perform all duties in this description, and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description.  This job description is not a “contract” between the employee and the Authority.  The job duties and essential functions may be changed at the discretion of the General Manager.

Division:

Department:

Operations

Water-Quality and Technology

In-Person

At DC Water, we provide more than 700,000 District of Columbia residents and 24.6 million annual visitors with essential water, wastewater, and stormwater services. DC Water also provides wholesale wastewater treatment services for 1.8 million people in  in Montgomery and Prince George's counties in Maryland, and Fairfax and Loudoun counties in Virginia. We aspire to be known for superior service, ingenuity, and stewardship to advance the health and well-being of our diverse workforce and communities. To achieve this vision, we commit to our shared mission every day—exceeding expectations by providing high quality water services in a safe, environmentally friendly, and efficient manner.

The Supervisor, Customer Compliance supervises staff and supports the administration of the DC Water Customer Compliance Programs that include cross-connection control/backflow prevention, permitting fire hydrant connections, investigating illegal discharge into sewer system and inspecting grease interceptors and water/sewer connections. Responsible for enforcing regulations and policies related to these programs and for implementing new technologies and processes. 

• Supervises staff responsible for coordinating and conducting inspections related to Compliance Programs. 

• Supports strategic planning and innovation activities by analyzing policies, business processes, conducting benchmarking and research, and making recommendations.

• Reviews or drafts policies, procedures, technical manuals, and documentation related to Customer Compliance program areas.

• Prepares or evaluates reports, compliance directives, administration enforcement actions, and proposed orders requiring customers to pay fines. 

• Examines customer complaints, conducts compliance investigations, analyzes concerns, and propose