Patient Access Quality Assurance Coordinator

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference

The Opportunity:

***This position is an onsite role, and candidates must be able to work on-site at the hospital.****

The Opportunity:

With little supervision, the Patient Access Quality Assurance Specialist will work directly with all levels of Patient Access leadership and the individual Patient Access Specialists and Sr. Patient Access Specialists. They will be responsible for auditing Patient Access calls, accounts, and work queues to ensure compliance and consistency to policy and procedure. They will be responsible for identifying trends and provide reporting for training/coaching purposes to both leadership and associates. In addition to auditing accounts, the auditor will ensure monthly quality scorecards are completed accurately and adhere to department standards and established metrics for quality.

Job Responsibilities:

• The QA specialist will be responsible for auditing Patient Access calls, accounts, and work queues to ensure compliance and consistency to policy and procedure.  

• They will monitor the quality audit tool and process and ensures accurate record keeping and audit scoring and system documentation.  

• They will be responsible for identifying trends and recommend quality and training needs of the department.  

• The auditor will partner with the leadership team to monitor, record and provide individual performance reporting for training/coaching purposes.  

• They will ensure monthly quality scorecards are completed accurately and adhere to department standards and established metrics for quality.  

• They will be responsible to collaborate with Patient Access leadership to remain updated on any new policy and procedure changes to make necessary changes on all associate scorecards.  

• Continuous research, development and implementation of new quality procedures and programs to ensure cutting edge ideas and efficiencies.  

• They will be expected to provide routine calibrations with the associates to further explain the score.  

• They will be expected to provide ad hoc audits requested by Patient Access leadership, in addition to normal account edits.  

Experience We Love:

• 1 - 3 years of customer service experience

 Required Qualifications:Other Preferred Knowledge, Skills and Abilities 

• High School Diploma/GED Required

• CRCR Required within 6 months of hire

• Other 4 year/ Bachelors Degree 

• Minimum Years and Type of Experience: 2 years of Patient Access operations experience 

• Other Knowledge, Skills and Abilities Required:  

• Knowledgeable in Patient Access Services and Patient Access technology, applications, systems, processes.