Operations Manager

About the Role

We are seeking a highly process-oriented Operations Manager to lead and optimize the operational backbone of our immigration law firm. This role requires a professional who excels in designing scalable systems, implementing automation, streamlining workflows, and applying data-driven decision-making to ensure maximum efficiency and client satisfaction. You will bring an operational excellence mindset to legal services—breaking down complex workflows into repeatable, measurable, and improvable processes.

Work Modality: Full-time | On-Site

Pay: $80K - $100K

Key Responsibilities

Process Design & Optimization

• Map, document, and continuously improve core legal and administrative processes (case intake, document preparation, filings, client communication, billing, etc.).
• Implement process modeling frameworks (e.g., Lean, Six Sigma, BPMN) to identify bottlenecks and drive efficiency.
• Standardize operating procedures and ensure adherence across teams.
  

Automation & Technology Enablement

• Identify opportunities to leverage legal tech, CRM, and automation tools to streamline repetitive tasks.
• Partner with IT and vendors to deploy and maintain workflow automations, ensuring seamless system integrations.
• Establish a culture of innovation where technology supports service delivery.
  

Analytics & Capacity Management

• Develop and track KPIs, dashboards, and operational metrics (throughput, turnaround times, error rates, utilization, capacity forecasting).
• Conduct workload and capacity planning to optimize staffing and resource allocation.
• Use data-driven insights to anticipate demand fluctuations and guide leadership in scaling decisions.
  

Quality Management & Compliance

• Implement quality assurance frameworks to minimize errors, rework, and client escalations.
• Ensure compliance with legal, ethical, and data security standards.
• Regularly audit processes and systems for efficiency and compliance.
  

Team Leadership & Training

• Build, train, and manage a high-performing operations team.
• Foster a culture of accountability, continuous improvement, and client-focused service delivery.
• Provide ongoing training to staff on workflows, systems, and best practices.
  

Qualifications

Experience:

• 5+ years in operations management, preferably in professional services, legal operations, consulting, or other process-heavy environments.

Education:

• Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, or a related field required; Master’s degree (MBA, MPA, or similar) preferred.

Certifications:

• Professional certifications in Lean Six Sigma (Black Belt), PMP, CAPM, or Certified Manager of Quality/Organizational Excellence (CMQ/OE) are highly desirable.

Process Expertise:

• Proven experience with process modeling, Lean, Six Sigma, or quality management systems.

Technology & Automation:

• Hands-on experience implementing automation tools, CRMs, case management systems, or workflow software.

Analytics:

• Strong command of data analysis, reporting, and capacity modeling.

Leadership:

• Demonstrated ability to lead teams, manage change, and drive adoption of new processes and systems.

Industry Knowledge:

• Legal operations or immigration law background is a plus, but not required. A mindset for operational excellence in legal service delivery is essential.

Language:

• Bilingual in English/Spanish

Key Competencies

• Systems thinker with the ability to break down complex operations into measurable steps.
• Excellent problem-solving and process reengineering skills.
• Strong communication skills for cross-functional collaboration with attorneys, paralegals, and administrative staff.
• High level of adaptability in a fast-paced, client-driven environment.
  

Amazing Benefits Include:

• Medical (100% employer paid)
• Vision
• Dental
• $50k life insurance policy
• 401(k) with 6% Employer Match, PTO, Paid Holidays, Emp