Senior Analyst, Pricing Operations

What Pricing Operations contributes to Cardinal Health
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Pricing Operations has a significant and direct impact on the customer experience and company financial performance by using sound judgement in decision making when operationalizing customer, manufacturer, and group purchasing contracts.

The Implementation Team within Medical Pricing Services is responsible for customer contract administration, as well as administering and reviewing pricing initiatives as deemed appropriate. This team is tasked with researching and problem-solving contract and eligibility issues while onboarding new Cardinal Health distribution customers and/or assist customers with Group Purchasing Organization (GPO) transitions and acting as a liaison with internal and external key stakeholders. Develops and manages customer relationships within pricing and contract implementation process.

Responsibilities

• Coordinate with internal and external stakeholders to align pricing with customers, onboarding or GPO transfers or disengages from Cardinal
• Manages case plans, resources, and commitments to the customer
• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
• Works on projects of moderate scope and complexity
• Identifies possible solutions to a variety of technical problems and takes actions to resolve
• Applies judgment within defined parameters
• Receives general guidance; may receive more detailed instruction on new projects
• Work reviewed for sound reasoning and accuracy

• Analytical Thinking

  • Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces

  • Identifies data requirements, often beyond the standard, and collects all relevant data needed to analyze a complex problem, situation, or issue

  • Applies hypotheses and an understanding of cause and effect when analyzing a complex process, situation, or issue or discerning data patterns

  • Identifies advanced implications/conclusions from the logical analysis of a complex situation or issue

• Customer Experience

  • Ensures that clients have a positive experience; commits to meet or exceed client expectations

  • Demonstrates a commitment to meeting service expectations or fulfilling service agreements; consistently

  • Displays honest empathy regarding customers' concerns and issues; determines customers' needs and expectations and responds accordingly

  • Adopts customers' perspectives in order to understand their expectations; makes decisions in accordance with customer perspectives and cultural sensitivities

  • Integrates knowledge of Cardinal Health's organizational structure into solutions development

• Operational Excellence

  • Identifies opportunities to improve efficiency while providing flawless transactions and services; manages monetary assets and other resources to optimize cost-effectiveness

  • Recognizes unnecessary workflow steps and identifies synergies among processes to improve productivity

  • Maintains a strong focus on delivering high quality work; holds self to high quality standards

Qualifications

• Bachelor's degree in related field, or equivalent work experience, preferred
• 2-3 years of experience, preferred
• Excellent written and verbal communication skills
• Customer facing experience highly preferred
• Strong organizational skills
• Ability to effectively communicate with leadership, stakeholders, and customers.
• Computer proficiency in Microsoft Office products (Excel, Outlook, OneNote, PowerPoint, Word)
• Customer service, problem solving, relationship building, and analytical skills
• Strong analytical thinking

What is expected of you and others at this level

• Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks
• Works on projects of moderate scope and complexity
• Identifies possible solutions to a variety of technical problems and takes action to resolve
• Applies judgment within defined parameters
• Receives general guidance and may receive more detailed instruction on new projects
• Work reviewed for sound reasoning and accuracy

Anticipated salary range: $57,000-$73,440

Bonus eligible: No