Sr. Manager, Systems Engineering

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Position Summary 

Global Endpoint Operations manage the Endpoint Systems that connect the Visa’s Client globally for transaction processing, clearing and settlement. The team is responsible for all technical aspects of the endpoint lifecycle from project initialization, system installation and maintenance, operational support to system disconnection. The engineer is responsible for project management and implementation of endpoint projects, working with global clients, vendors, and Visa Internal team to expand access of Visa products and services globally.  

Responsibilities  

• Mentor, manage and motivate system engineers and set clear priorities to achieve department and company goals. 

• Provide project management, technical advice and support to Visa’ Client institutions and processors to ensure customers expectation are exceeded. 

• Project Coordination and proper documentation and update of task 

• Create implementation scripts for vendor’s field engineers and support team for installation and activation 

• Perform installation of Linux system with the help of on-site vendor engineer remotely 

• Proactively work with Global Support groups and/or client or vendors to provide flexible and nimble solution for client issues and resolve system problems quickly 

• Ability to manage customer satisfaction, commitment and expectations to high service levels and manage escalations adequately 

• Ensure that all server deployment follow Visa security guidelines and report any non-compliance. 

• Communicate and work cordially in global team with teammate from different culture and in time zone. 

• Participate as a member of an on-call rotation to support multiple systems during off-hours 

• From time to time flexibility to work evenings and weekends as needed 

• Act as Change and ServiceNow Coordinator to ensure all incidents and changes are in compliance to ITIL and ServiceNow Rule. 

• Act as Inventory Record Coordinator to ensure accurate and timely update of inventory 

• Proactively work with leaders to implement improvement and help push the team to achieve better efficiency and advancing in technical knowledge. 

• Act as lockdown coordinator to ensure all servers going into productions are locked down and pass OAC 

• Act as Coordinator for centralize change and managing the request and coordinating the work between various internal group 

• Act as Change Coordinator to Process, Assign and Report EAS, VMG, & VFG changes assigned to GEOIMAC 

• Provide guidance for Junior Engineers on technical knowledge and processes. 

• Act as Implementation Coordinator to Process, Assign and Report EAS Installation, Move and Decommission request assign to GEOIMAC 

• Work with Development and 3rd Level Support to test out new Product and Patches process and document learning and feedback to EASSUP for any update required 

•  Help create and maintain documentation of existing and new process and procedure for BAU implementation  

•  Successful and on time Implementation of Simple Non Standard IMAC project that is regional or global 

• Support the Director and Senior Director for Reporting and Audit Management 

• Backup for GEOIMAC Director in respective time zone and PTO and Senior Director for Reporting and Audit Management 

• Act as Specialist for all platform (EA, VMG, VFG). Own and work with EASSUP to ensure all PBI  are resolved  

• Validate projects' Monthly Billing 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications
-8+ years of relevant work experience and a Bachelors degree, OR 11+ years of
relevant work experience

Preferred Qualifications