Organizational Development Business Partner

Be Part of Our Next Chapter  

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started! 

We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. 

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. 

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.
The Organizational Development Business Partner (ODBP) role is one of embedment, engagement and management, supporting the business in cultivating and maintaining a people and performance centric culture at Coates. Through the collaborative design and deployment of impactful learning and development programs, tools and resources and close engagement with the business to guide and coach the embedment of leadership practices and processes that drive performance, the ODBP aims to help elevate leadership capability and behavioral consistency, to positively impact organizational performance, employee engagement, career progression, diversity and culture.

Responsibilities:

• Execution of programs and activities aligned to the global organizational development strategy
• Implementation, embedment and evolution of a company-wide competency and career pathway framework that provides opportunities for clear career planning.
• Local implementation of development experiences and resources, aligned to the organizational capability requirements and expectations of leaders at Coates.
• Embedment of practices and governance frameworks aligned to continued elevation of leadership bench strength and impact and a high-performance culture.
• Delivery of face to face and virtual learning events, focused on capability development as well as process embedment.
• Embedment of Talent Management and Critical Role activities.
• Design and execution of activities aligned to Coates’ DEI strategy
• Management of OD resource and learning library, including competency frameworks, Role Charters, development pathways, assessment resources, document repositories, etc.
• Ongoing innovation in the integration of OD related technology to improve the learning experience and impact.
• Management of learning operations including reporting, diagnostics and compliance related governance
• Management and improvement of OD systems and tools, such as Go1, HiBob and SharePoint

Qualifications & Experience:

• Organizational Psychology, HR or relevant discipline coupled with previous experience implementing OD programs
• Minimum 3 years' experience in People and Culture function with experience in designing and implementing OD programs and practices that shift culture and capability
• Demonstrated experience in implementing diagnostic tools and assessments (360, personality profiling, engagement, etc.)
• Experience in developing and facilitating learning interventions that accommodate for various degrees of leadership maturity and corporate rigor.

Success Factors:

• Quantitative:
• >95% compliance and LNPS for leadership onboarding
• Employee Engagement scores (NAM) for:
• “I have access to the L&D I need to do my job well”
• “I can speak to our company values without having to look them up”
• “Coates does a good job of fostering diversity” and “Coates has a culture of inclusion”
• “I believe there are good career opportunities for me at Coates" and "My manager has shown a genuine interest in my career