Manager, Signature Projects

About WaterworksWhen you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large. 
What We ProvideWhat gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day.  The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.
The RoleThe Signature Project Manager will lead and inspire cross-functional teams to seamlessly execute large, multi-unit, high-value projects. This role involves professionally managing client-focused projects to improve internal processes and positively impact client expectations. The ideal candidate is a highly skilled project manager who can influence stakeholders and move projects forward with professional gravitas, while navigating complex organizational landscapes. You will be an exceptional communicator who thrives in a fast-paced environment, passionate about delivering outstanding client experiences, and adept at managing change while fostering strong relationships. This role requires a strategic thinker who can effectively influence without direct authority, anticipate challenges, and proactively implement solutions.
*Strong Internal Candidate Identified*

Responsibilities

• *Strong Internal Candidate Identified*
• Gather and analyze customer requirements by deeply understanding customer and project goals, needs, and pain points to define project scope and deliverables.
• Develop detailed project plans and timelines, assign tasks to cross-functional team members, and monitor progress against established milestones.
• Effectively communicate with clients, internal teams, and other stakeholders to keep everyone informed about project status, address issues promptly, and manage expectations.
• Drive internal process improvements throughout all phases of the project to mitigate risk and ensure a standardized process for future projects, incorporating learnings from past projects.
• Identify potential challenges and proactively develop contingency plans to minimize disruptions and ensure project success.
• Foster strong relationships with clients through regular communication, proactive updates, and timely addressing of concerns.
• Ensure project deliverables meet client specifications as well as Waterworks quality standards.
• Demonstrate a strong understanding of customer needs and a commitment to delivering exceptional customer service.
• Identify and resolve issues efficiently while maintaining positive customer relationships.
• Adapt to changing project requirements, internal processes, and client needs.
• Perform other duties and projects as assigned.

Qualifications

• Bachelor’s degree or equivalent.
• 5+ years of project management experience, preferably in construction or commercial/hospitality interiors.
• PMP Certification preferred.
• Ability to influence formally and informally in a complex organization.
• Focus on process improvement.
• Proven success in keeping teams and projects on track and on budget.
• Organized, detail-oriented with excellent follow-through skills.
• Thrives in a fast-paced environment where multitasking is essential.
• Strong communication skills, both verbal and written.
• Service-oriented with an awareness of internal and external customer needs.
• Proficient computer skills, including Microsoft Office and advanced MS Excel skills (pivot tables, exporting, advanced reporting).
• Available to be on call during off hours and weekends.
• International business and experience with plumbing and/or surfaces is a plus.
• Required travel up to 50% both domestic and international.
• *Strong Internal Candidate Identified*

Our ValuesBe Authentic: Engage in real conversations. Communicate honestly with respect and professionalism.Raise The Bar: Share ideas to uphold our standard of excellence. Never settle for less than the best.Own It: Be responsible for your results. Empower yourself and others to step fo