Manager, Customer Service

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Closing Date:

08/11/2025

Type of Position:

Management - Operations

Job Type:

Regular

Work Shift:

Day Shift (United States of America)

Sponsorship Available:

No

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department:

FIN | CORE CCBO CS & COLL

Department's Website:

Summary of Job Duties:

Manager, Customer Service manages the daily operations of the SBO Billing Office Customer Service Unit and is responsible for defining and meeting short and long-term goals for the unit and proposes strategies to meet goals. The position serves as an expert resource to personnel throughout SBO for Physicians and Hospital Billing on all matters related to guarantor balances. The position works closely with several key groups at UAMS including, but not limited to, HIPAA, Risk Management, Patient and Family Centered Care, and Billing Office Collections Unit. The position facilitates workflow within the unit by regularly working especially challenging accounts and communicating with patients. Provides oversight for training of new employees or for retraining of existing staff as business practices change. Conducts and participates in meetings and provides reports to Director as needed. Establishes unit goals accompanied by action plans. Works special assignments. Responsible for hiring, terminating, development, and discipline of employees. This position also oversees Customer Service staff at the Cancer Institute that provides face-to-face presence with patients and families.