Supply Chain System Support Specialist

We Are Hiring

• Department: Supply Chain
• Schedule: M-F, 8am to 5pm, Partially Remote
• Hospital: UAB St. Vincent's Birmingham
• Benefits for eligible positions include: generous paid time off, paid parental leave, Associate Assistance Program, Tuition Reimbursement Program, and more 

Must reside in the state of Alabama.

What You Will Do

Within the Supply Chain Informatics Department, this job role is responsible for providing day-to-day ERP and analytical support to Hospital users. The Supply Chain System Support Specialist answers queries and resolves issues with supply chain applications and escalates or closes tickets as necessary. Trains users on specific applications. Maintains Supply Chain’s databases and regularly provides reports to end users. Provides expertise and technical knowledge in support of system upgrades.

 

1. Issue Research and Resolution: Manages, investigates, and resolves issues users encounter when utilizing systems (examples are as follow but subject to change : Lawson/Infor, GHX, and MSCM) associated with Hospital Supply Chain functions. Responsible for providing prompt responses to requests received from various methods including, but not limited to helpdesk tickets, email, phone calls, etc. This includes but is not limited to Supply Chain users, requesters, approvers, Accounts Payable, Materials Management, Purchasing, etc.

 

2. End User Support and Training - Assists with issues for Accounts Payable, Purchasing, MM & SSS/Contracting. Processes uploads for automated error correction. Trains ancillary and departmental staff on ERP functionality. This includes but is not limited to Supply Chain users, requesters, approvers, Accounts Payable, Materials Management, Purchasing, etc.

 

3. Database Maintenance - Manages and maintains various information types and tables within the ERP (currently  Lawson/Infor), MSCM, and EDI (GHX) databases to ensure proper setup and inclusion of data needed for operations. This includes but is not limited to EDi vendors, ship to locations, accounting units, users, par information, etc. Takes appropriate action (delete, inactivate, cancel, etc.) to maintain appropriate data in the system. This includes but is not limited to records associated with requestors, requisitions, purchase orders, buyers, etc.

 

4. Report Writing - Responsible for writing and maintaining various reports associated with  Hospital Supply Chain functions. Distributes reports to end users to assist with their operations and decision-making processes.

5. Financial Reporting / Processing - Performs all  month and year-end close activities on behalf of various departments in conjunction with technical administrative  staff.

6. Co-ordinates annual physical inventory processes, preparing count sheets, correcting bin issues, resolving inventory issues, etc.

7. On an annual basis, adds Patient charge items to Lawson at fiscal year-end and manages PO135 accruals.

8. Hardware Support ( Handhelds) - Responsible for the setup, maintenance, troubleshooting, and inventory of handhelds. Also provides end user support through training, issue resolution, and inventory management of devices.

9. System Maintenance and Upgrades - Provides support on ERP software upgrades/conversions including testing and creating educational materials. Researches new ERP  functionality and proposes uses to departmental management; coordinates implementation.

10. Security: Adds departmental "buyers" as required to direct faxed POs to those buyers. Adds departmental requisitioner records and makes needed changes. Adds new buyer groups.

11. Addional duties as needed.

What You Will Need

Bachelor’s degree (BA, BS, etc.) in Computer Science, Engineering, Math, or related field. Three-years technical and administrative experience is required. Supply chain experience is a plus but is not required. Work experience may not substitute for education requirement. 

Additional Preferences

No additional preferences.

About UAB St. Vincent’s

UAB St. Vincent’s, a proud part of UAB Medicine, is a trusted provider of health care, serving Alabama for more than 125 years. With five hospitals and numerous clinics, we're a health care community deeply rooted in compassion, service, and respect for all, guided by the rich legacy of the St. Vincent’s name. We're committed to extending kindness and personalized care to patients, their families, and each other. We address the physical, psychological, social, and spiritual needs of our patients. We believe in the power of teamwork and unity, and foster a collaborative spirit among our more than 4,800 employees. As one of Alabama’s best hospitals as recognized by U.S. News & World Report,