Operations Director, MedSupply

About the role

 

MedSupply AZ is a medical kit manufacturer/assembler and wholesale distributor of pharmaceuticals, consumables, and medical equipment. We serve the aviation and maritime industries and medical facilities in remote locations worldwide. MedSupply International is a subsidiary and a capability of International SOS.

The role of the Operations Director is to oversee daily operations to ensure efficiency and meet performance targets. Responsibilities include managing staff, optimizing processes, coordinating logistics, and implementing strategies to enhance productivity and customer satisfaction. Strong leadership, problem-solving, and organizational skills are essential for success in this role.

Key responsibilities

 

Drive operations excellence through effective leadership of team members, digitalization and optimization of warehouse management systems, and the use of lean methodology.

 

Digitalization and Process Improvement:

 

The Operations Director will be responsible for implementing and optimizing the Warehouse Management Systems (WMS) and Enterprise Resource Planning (ERP) systems to align with our operations, while continuously enhancing productivity and operational efficiencies. This role will focus on cost reduction by streamlining processes and workflows, driving the digitalization of operations, and eliminating paper-based systems.

 

WMS and ERP Optimization

• Evaluate and adapt WMS and ERP systems to better align with the evolving operational needs.
• Continuously monitor and improve these systems to maintain and enhance productivity and efficiencies.
• Work with IT to generate daily, weekly, and monthly operational reports, as applicable.

Process Improvement

 

• Identify opportunities to enhance operational efficiency by improving processes and workflows.
• Implement strategies to reduce operational costs through process optimization.
• Develop & implement operational improvements by ensuring non-value-added activity is reduced in all processes by using lean / kaizen tools and techniques.
• Responsible for the Service Level to ensure client satisfaction and on-time in Full Performance (OTIF) as per Service Level Agreement targets.
• Stay updated on industry trends, technology advancements, and best practices to drive innovation in production processes.
• Digitalization and Paperless Operations
• Lead the transition towards a more digital operation, reducing reliance on paper-based systems.
• Implement digital solutions to streamline and modernize various operational aspects.

Key responsibilities

 

People Management and Leadership:

 

In addition to operational excellence, effective people management is critical for success in this role. The Operations Director must build and lead effective and high-performing teams, fostering a strong culture based on performance and team spirit, and providing development opportunities for all employees through a servant leadership approach.

 

Team Building, Culture, and Performance

 

• Foster a culture of teamwork, collaboration, and mutual support among employees.
• Build and lead high-performing teams that are aligned with International SOS' core values.
• Promote a strong organizational culture centered around performance and excellence.
• Set clear performance expectations and standards for the team, ensuring they align with the company's vision and values.
• Develop a high-performance workforce by promoting and upholding company performance standards and ideology (on-time delivery, quality, lean manufacturing, continuous improvement, & work ethic).
• Ensure compliance with safety and quality standards, implementing best practices to enhance overall efficiency.
• Oversee resource allocation, and cost-control measures to achieve production targets.
• Work with VP/GM MedSupply Americas to budget appropriately based on department needs
• Work with MedSupply Americas Quality Manager to implement and monitor the quality initiatives of the Operations Department within the MedSupply Arizona operation to ensure conformance with audit requirements.

 

Resource Allocation and Communication

 

• Efficiently allocate and utilize resources to support warehousing operations, service, and delivery.
• Increase the effectiveness and efficiency of the Operations function through coordination and communication between the different teams.
• Maintain open and effective communication with division management regarding projects and changes that impact operations.

 

Management of staff

 

• Embrace a servant leadership approach, f