Application Support Director

About CLS:

CLS is the trusted party at the centre of the global FX ecosystem.  Utilized by thousands of counterparties, CLS makes FX safer, smoother and more cost effective.  Trillions of dollars’ worth of currency flows through our systems each day. 

Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies.  We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use.

CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market.

Our ambition to make a positive difference starts with our people.  Our values – Protect, Improve, Grow – underpin everything that we do at CLS and define and shape a supportive and inclusive working environment in which everyone is encouraged to be open and forward-thinking.

Job information:

• Functional title - Director, Infrastructure Platform Ops
• Department - Infrastructure
• Corporate level - Director
• Report to - Head of Platform Operations
• Location - New Jersey
• Expected full-time salary range between $ 150,000 - $185,000 + variable compensation + 401(k) match + benefits.
  • Note: Disclosure as required by NY Pay Transparency Law of the expected salary compensation range for this role.

• Job purpose

  Reporting to the Head of Platform Operations; the role will be to run the Application Support teams within CLS. The role will work closely with both the engineering team and the Application Development teams and will be the main point of contact for the Operations team when there are Service impacting issues.

  Essential Job Functions

  • A member of the Platform Operations leadership team, responsible for ensuring the Production environment is stable and well managed.
  • Responsible for running the global Application support teams made up of Windows Application Support, Unix Application support and a Nightshift support function.
  • Acting as an escalation point for high impact Application Support issues, including out of hours call outs.
  • Ensuring the Application support teams are modernizing their methodology to ensure they are efficient and able to deliver consistently.
  • Responsible for Managing the Operational stability of the Applications and Middleware within CLS, including acting as an escalation point for issues.
  • Responsible for ensuring that Application Deployments and changes are well managed and delivered on time.
  • Management of vendor relationships ensuring renewals and regular reviews are performed.
  • Own the relationship with the Application Development teams to ensure Releases and updates are managed and issues are fed back for resolution.
  • Act as an escalation point for Application issues from the Business stakeholders.

  Minimum Job-related Experience Required

  • Team management experience, preferably with a team supporting Business-Critical production workloads.
  • An understanding of Financial management and Vendor management skills.
  • Experience implementing standards and procedures to adhere to current best practices and support continual service improvements.
  • Ability to work with decision-makers to define business and systems requirements and recommend new technology in accordance with corporate policies.
  • Good understanding of working in a regulated environment and conversant with the adoption of good Governance, Risk and Compliance (GRC) practices.
  • Preferable for experience gained working in a regulated financial services / banking organization.

  Specialist Skills/Knowledge

  • A full understanding of ITIL specifically change control and incident management.
  • A solid overall understanding of Application technologies and experience of working closely with Application development teams.
  • A strong understanding of application release methodologies including CI/CD.
  • A methodical approach to documentation including run books and change plans.
  • A good knowledge of Application support preferably on both Windows and Linux operating systems.
  • A solid understanding of Middleware technologies including MQ and WebSphere.
  • Possess a strong service-oriented mind set who can consistently deliver high level