Product Manager - Protect 

US - Remote

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do 

Product Strategy and Vision:

• Become an expert on the Fraud market and be credible in front of customers and partners on fraud prevention, detection, and operations
• Drive the strategy for Pindrop's Protect product line
• Set product goals, objectives, and KPIs such as Accuracy, Fraud Review Rate, User Productivity, Churn, Entry into New Markets, TAM expansion, etc
• Identify new opportunities and product features for achieving product goals 

Product Craft:

• Prioritize product features to develop quarterly and annual roadmaps
• Design product features, develop MVP scope, and create engineering requirements
• Be responsible for product-market fit Be responsible for the successful launch of new features collaborating with PMM, SE, Sales, and CS - positioning, messaging, sales enablement
• Be responsible for driving customer adoption, working jointly with CS 

Market Analysis:

• Analyze competitive and industry trends
• Assist with competitive analysis and positioning materials
• Conduct regular market analysis to stay ahead in the industry
• Engage with relevant market analysts Engineering 

Execution and Management:

• Oversee the product lifecycle, from inception to launch
• Partner with engineering on product roadmap across new features, technical debt, compliance requirements, etc
• Partner with engineering on technical design and effort estimates
• Partner with engineering to launch features and iterate on fit-and-finish needed to achieve MVP and adoption 

Internal and External Stakeholder Engagement:

• Engage with executive-level stakeholders to obtain buy-in and raise escalations
• Operate internal and external steering committees to align product direction
• Engage with customers and be the product ambassador in customer advisory boards, customer community meet-ups, customer review meetings
• Partner with marketing to develop market-facing materials and drive lead generation
• Collaborate with go-to-market partners to increase solution adoption and reduce time to value
  

Who you are

• Passionate about launching successful products and voice-related technologies.
• Thrive in a fast-paced, start-up environment.
• Transparent, open, and willing to address challenges.
• Strong sense of ownership and responsibility in achieving organizational goals.
• Entrepreneurial, with high energy and a drive to succeed.
• Resilient in the face of challenges, change, and ambiguity.
• Optimistic and believe that you can make a problem into a solution.
• Resourceful, excited to uncover innovative solutions and teach yourself something new when needed.

Your skill-set: 

• Delivered a product that delights users 
• 5-7 years of product management experience, preferably with fraud detection applications, voice technology and call center solutions.
• Experience within a SaaS company required.
• Familiarity with the Software Development Life Cycle (SDLC) process required.
• Technical background, including experience leveraging AI and Generative AI for product development, machine learning applications, model deployment, and API integrations.
• Proven track record of successful product launches.
• Strong leadership, communication, and presentation skills.
• Experience with Agile/Scrum methodology desired.

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some o