Assistant Director of Admissions, Operations

Department

Crown Administrative Office: Support

About the Department

As one of the first schools of social work in the United States, the Crown Family School of Social Work, Policy, and Practice has shaped the field for more than 100 years. As part of the University of Chicago, the Crown Family School shares the University's core values and distinctive intellectual culture. Crown Family School faculty, staff, and students focus on identifying solutions to complex social problems through research, training, and direct community engagement. Guided by an interdisciplinary tradition, Crown Family School scholars conduct innovative research to address interconnected social challenges such as educational inequality, health disparities, crime and violence, poverty, and child and family welfare—working at multiple scales, from individual to policy-level interventions. More than 10,000 Crown Family School graduates in the US and globally hold leadership positions in academia, at nonprofits, in business, and at governmental agencies The Crown Family School is the home of several academic centers. These include the Susan and Richard Kiphart Center for Global Health and Social Development, the Kersten Institute for Urban Education, the Center for Climate, Health and Society, the Smart Decarceration Project, and the Employment Instability, Family Well-being, and Social Policy Network (EINet). More information may be found at https://crownschool.uchicago.edu/.

Job Summary

The Assistant Director of Admissions, Operations is a key member of the admissions team and plays a critical role in meeting the School’s enrollment goals. This position leads application processing, document and data management, and operational systems supporting the full admissions lifecycle, while also sharing recruitment and advising responsibilities with the Assistant Director team. Primary work categories include: application processing (40%), data and systems management (30%), recruitment and advising (20%), and cross-team collaboration and committee engagement (10%).

Responsibilities

• Oversees the full application processing workflow, including file completion, verification, and preparation for Faculty Admissions Committee review.

• Leads the assignment and routing of complete applications to the Faculty Admissions Committee.

• Contacts applicants regarding missing or incomplete materials.

• Verifies CSWE accreditation for Advanced Standing applicants and evaluates international academic credentials for equivalency and completeness.

• Coordinates with the Office of International Affairs and the Dean of Students Office on the successful processing of international admitted students.

• Oversees and maintains the CRM (Technolutions Slate), coordinating with the Director of Admissions and UChicago Grad Slate team on annual updates, testing, and system improvements.

• Maintains accurate student records and documentation, including final transcript receipt and external education data entry for Slate-to-AIS exports.

• Assists with the rollover of records to the Field Education database and alerts Field Education staff of attrition or deferrals prior to the start of the term.

• Analyzes funnel performance and operational trends to recommend process improvements that enhance applicant experience, reduce processing time, and strengthen data accuracy.

• Leads the annual application and decision-cycle workflow redesign process, identifying pain points, recommending system enhancements, and coordinating updates with internal stakeholders and the UChicago Grad Slate team.

• Partners with the Director of Admissions and Assistant Dean on the development of admissions operations strategy, contributing recommendations that shape policies, procedures, and annual enrollment goals.

• Assists the Director of Admissions with data security, FERPA compliance, and document retention.

• Supervises one student ambassador, including onboarding, workflow delegation, quality assurance of outreach activities, and ongoing coaching to ensure consistent representation of Crown’s brand and admissions priorities.

• Collaborates with the admissions team to build, update, and maintain policy, practice, and procedure documentation.

• Represents Crown Family School at UChicago Grad Slate meetings and partners with University offices on shared processes and data governance.

• Recruits for Crown Family School master’s programs in collaboration with the other Assistant Directors, including presentations, travel, relationship management with assigned prospect pools, and participation in recruit