Commercial Landscape - Account Manager

JENSEN LANDSCAPE

Monarch Landscape Companies is a family of successful landscape brands in eight states across the United States. We are a values-based learning organization committed to being the best place to work as a landscape professional. At Monarch Landscape Companies, your achievements determine your rewards, your abilities define your success, and your professionalism leads to autonomy!

Nature of Work:

Manage daily operations of sites within assigned territory to ensure delivery of high-quality service to clients. Responsible for client and employee retention, crew productivity, and workplace safety. This position will be responsible for a reduced client portfolio compared to an Area Manager.

Essential Functions of the Job:

• Serve as client point-of-contact for day-to-day site issues, and expeditiously and proactively identify, address, and resolve client needs
• Conduct walkthroughs with client and other company representatives as appropriate
• Schedule, assign, and direct production teams to ensure all services are performed according to contract specifications, on budget, according to schedule and with a high standard of quality
• Effectively communicate with production teams the tasks necessary to provide a consistent, high quality product for clients
• Effectively assess labor needs and execute labor plan by hiring or terminating employees as needed
• Demonstrate strong leadership skills; develop morale and recognize employee achievements; foster opportunities for professional development of employees
• Review and approve timecards for accurate and timely submission to payroll
• Analyze and understand cost reports and budget variances related to contract projects
• Routinely monitor sites for quality, assess opportunities for potential maintenance, irrigation, and enhancement upgrades and repairs
• Collaborate with Service & Operations Support to propose, track, and resolve minor enhancement projects to current clients, including final review and approval before communicating to client
• Work closely with Project Manager on A/B client communication and expectations, including site information and capital or large-scale projects
• Meet or exceed annual sales goals
• Ensure safety on every site by conducting and enforcing safety training and meetings, as well as consistently monitor job sites for potential safety hazards
• Responsible for creating contemporaneous, prompt, and thorough documentation of all coaching, conversations, counseling, and performance management discussions with employees.
• Constantly promote and encourage adherence to company policies and best practices
• Direct supervision of 2-4 crews
• Direct team activities, establishing task priorities, labor hour management, scheduling and tracking work assignments, providing guidance, and ensuring availability of resources
• Problem resolution