Senior Director - Revenue Operations

Level Access is a leading accessibility solutions provider dedicated to ensuring digital equality for all individuals. We are seeking a highly motivated leader in Revenue Operations to support revenue growth.

The Senior Director of Revenue Operations will be responsible for driving go-to-market (GTM) operational excellence with direct responsibility for sales while partnering with marketing operations and customer operations. The Revenue Operations team will work cross-functionally with the commercial leaders (e.g., CMO, CRO, CFO, VP of Account Management, Chief Customer Experience Officer, etc.) and their operations teams to ensure the entire GTM organization is operating in harmony and effectively to drive revenue growth and increase retention. This position reports to the Chief Revenue Officer. The team may consist of approximately 5-10 individuals and is expected to expand.

Key Responsibilities:

• Revenue Operations Vision and Roadmap - Drive the development and execution of a strategic vision for RevOps, leveraging prior experiences to create the evolution roadmap for this function and, equally important, with passion and credibility, effectively gain support for this vision throughout the organization. The ability to define a clear vision, execute against this roadmap and build a coalition of support across the various ops teams will be used in determining readiness for widening the scope and role advancement. 

• Revenue Operations Management - Manage the day-to-day revenue operations function, ensuring the team is delivering the necessary data intelligence to commercial business leaders, driving performance transparency, accountability, and predictability through all levels of the commercial organization. The management approach will be a hands-on, player-coach model deeply enmeshed in the systems of the business. The work includes coordinating activities of the analyst team focused on gathering and defining requirements and processes

• M&A Sales Operations Integration- The Revenue Operations Leader will play a critical role in driving the successful integration of sales functions following mergers and acquisitions (M&A), focusing on the seamless alignment of sales teams, processes, compensation structures, workflows, and systems. This includes partnering with IT to define system and tooling requirements and ensuring that sales technologies, such as CRM platforms, CPQ, and analytics tools, are effectively integrated across both organizations. While IT will have ownership of the actual systems, the Revenue Operations Leader will provide strategic input on system consolidation or divestiture, recommending the best path forward to optimize the technology stack. Additionally, they will lead efforts to harmonize sales processes, compensation plans, territories, and forecasting mechanisms while ensuring that data consistency and operational continuity are maintained. The leader will also guide the sales teams through the change management process, ensuring smooth adoption of new systems and processes and minimizing disruption. The goal is to create a unified, efficient sales organization that can quickly realize the benefits of the merger or acquisition.

• Process Definition - Work closely with commercial business leaders to enable, streamline, and optimize all elements of our GTM strategy. This includes working with the commercial leaders and their respective operations teams to define business processes and then manage the implementation and launch of those processes.

o Process Improvements - Improve sales efficiency by enforcing processes, policies, change management protocol, business requirements, and data governance to ensure effective and scalable processes. This will involve working closely with marketing, IT, product and customer success. 

o Systems of Record and Sales Tooling Requirements Gathering - The Revenue Operations Leader will be responsible for leading the requirements gathering process for Sales and Go-to-Market (GTM) systems of record, ensuring alignment between business needs and technology solutions. This includes working closely with cross-functional teams—such as Sales, Marketing, Finance, Customer Success, and IT—to define and document clear, actionable requirements for key systems like Salesforce, Clari, Outreach.ai, Gong, and other related platforms. The role will involve evaluating current processes, identifying gaps, and translating business objectives into technical specifications that drive system optimization and automation. The leader will also be responsible for prioritizing requirements based on business impact, ensuring seamless integration across platforms, and partnering with Finance and IT on the ongoing evolution of the technology stack to maxi