Lead Veterinary Assistant

WellHaven Pet Health is built on a foundation of "Well People, Well Pets, Well Practice, and Well Community" it's the heart of everything we do. With over 40 hospitals and growing, we are committed to supporting our teams with a positive culture, strong mentorship, and opportunities for growth. Our collaborative, team-centered approach ensures that both pets and people receive the care and support they deserve. Join us in shaping the future of veterinary medicine - Come Grow with Us!

Job Summary

The Lead Veterinary Assistant supports the veterinarians in ensuring quality veterinary medicine, educating clients, and providing patient care. This position will train and oversee all VAs and is responsible for partnering with the Practice Manager/Principal Doctor for day-to-day hospital operations and delegation of duties.

Key Responsibilities

Main Accountabilities:

• Assist in the examination, treatment, and monitoring of animals under the supervision of a veterinarian. Administer medications, vaccines, and treatments as prescribed. Monitor vital signs, collect samples for laboratory analysis, and perform diagnostic tests
• Prepare and analyze laboratory samples such as blood, urine, and feces. Operate and maintain laboratory equipment. Perform diagnostic tests, interpret results, and record findings accurately in patient records
• Prepare surgical suites, instruments, and patients for surgery. Assist veterinarians during surgical procedures by providing appropriate equipment and medications, monitoring anesthesia, and providing post-operative care
• Educate clients about Wellness Plans, animal care, nutrition, medication administration, and disease prevention
• Maintain thorough and accurate medical charting for all patients, consistently meeting hospital quality control standards
• Ensure the proper maintenance and functioning of hospital equipment to support patient care
• Assist in managing hospital supplies, including inventory tracking and restocking as necessary
• Contribute to the day-to-day flow and efficiency of the hospital, collaborating with team members to optimize operations
• Act as an advocate for the overall success and performance of the hospital
• Perform select reception duties, such as triaging phone calls, scheduling appointments, and facilitating the intake and discharge of patients
• Guide and mentor a team of veterinary technicians and assistants by providing training, introducing new protocols, and fostering a positive and supportive team environment
• Take an active role in hospital team meetings

Customer Service Delivery:

• Consistently provide professional, efficient, and exceptional service
• Demonstrate excellent communication and organizational skills when interacting with the veterinary team and clients. Effectively adapt to individual clients and their needs
• Effectively adapt to individual clients and their needs
• Effectively resolve customer comp