Senior Production Partnerships Manager

Local or 100% Remote

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Remote First Culture, Genuine Connection: Work from anywhere in the U.S., while staying closely connected through virtual collaboration, team gatherings, and a people-first culture.

 

About the role

Execute and continuously optimize the partnership strategy across title, appraisal, data, and credit functions to drive operational efficiency. This includes managing day-to-day relationships and performance with both existing vendors and prospective partners, while ensuring consistent service quality and ongoing improvement. Build strong relationships within these ecosystems to identify opportunities to enhance the underwriting process, and lead initiatives that improve production efficiency and reduce costs. Additionally, monitor and report on partner performance against established KPIs, proactively identifying areas for tactical improvement.

• Execute and optimize the partnership strategy for title, appraisals, data, and credit to drive efficiency
• Manage day-to-day partnership issues and opportunities with title, appraisal, credit, and data providers—both current vendors and potential partners—ensuring operational excellence and continuous performance improvement
• Establish deep relationships within the title, appraisal, data, and credit ecosystems to identify opportunities to improve our underwriting process
• Execute initiatives within the partnership ecosystem to improve production efficiency and support a reduction in costs.
• Manage and report on partner performance KPIs, ensuring vendors meet established benchmarks and identifying areas for tactical improvement
• Manage cross-functional processes that help us optimize key performance indicators critical to Point's success
• Influence and align internal stakeholders on new initiatives
• Communicate key metrics, progress, and product recommendations to senior leadership and stakeholders

 

Your responsibilities

Partner/Vendor Management (Operational)

• Serve as the primary point of contact for partners on escalations, process improvements, and various strategic risks and opportunities
• Cultivate relationships to ensure long-term collaboration.
• Conduct regular performance reviews, ensure contract maintenance and compliance, and proactively address partner performance
• Negotiate contracts and SLAs that protect Point's interests while fostering strong, mutually beneficial partnerships.
• Manage allocation of business volume

Partner Optimization

• Drive incremental performance improvements from existing partnerships through regular feedback, managed issue logs, tactical allocation changes, process refinements, and enhanced accountability.
• Continuously assess the partner portfolio to identify underperformance and reallocate volume or resources to maximize outcomes.

Analytics & KPI Ownership

• Monitor and optimize KPIs for third-party partnerships to identify growth opportunities and mitigate external risks
• Translate production analytics into high-level partnership strategy. Serve as the primary strategic advisor to leadership on third-party performance and market-driven growth
• Integrate market research and competitor intelligence with internal performance data (provided by Ops) to advocate for external partner needs and long-term strategic improvements.

Cross-Functional Influence

• Inform partnership and production strategy by providing data-backed recommendations and market trends to leadership.
• Drive stakeholder alignment by (over)communicating and building deep relationships which facilitate trust.
• Build compelling cases for your recommendations in order to gain buy-in and support througho