Head of Services

About us

Common Room is the customer intelligence platform that captures every buying signal, giving companies superpowers with AI enrichment and automation to reach the right person with the right context at the right time. 

Despite an explosion of buyer signals, companies are left struggling with siloed point solution vendors, bloated tech stacks, and unactionable "intent" data. Common Room brings together all the buying signals you care about in one place so you can track the entire customer journey, match signals to real people and accounts, take action and automate. 

We’ve raised over $50 million from top-tier investors including Greylock, Index, and Madrona to build the world's first customer intelligence platform for modern B2B companies. And we’re backed by 25+ operators from the fastest-growing companies in the world such as Figma, Stripe, Airtable, Slack, Notion, Loom, and more.

You + Common Room? You’d be joining a team that revels in asking hard questions, collaborating gladly, and making decisions quickly—a team that values simplicity, passion, trust, each other, and our customers above all.

So hello! Please, knock on our door. We'd love to meet you.

About the Role

Common Room is seeking a Head of Services to lead our Services organization through its next stage of growth. This leader will be responsible for building and scaling a world-class services function, overseeing everything from day-to-day delivery and team management to long-term strategy and financial performance. You’ll own the P&L, drive pricing and packaging decisions, ensure capacity planning is aligned with company growth, and build a culture of excellence that delivers measurable customer outcomes.

This role is perfect for a strong people leader who also brings strategic instincts—someone who can operate at the executive level while also rolling up their sleeves to drive operational rigor.

Key metrics:

• Time to Value

• First Time to Value

• Duration

• Efficiency

What You’ll Do

• Strategic Leadership – Influence GTM strategy, guide new service development, and represent Services as a Xfunctional leader.

  • Establish and maintain your team position as key strategic advisor to business executives and stakeholders, ensuring their business priorities are met.

• Team Leadership – Build a world class services team and manage, mentor, and grow a team of Professional Services professionals (i.e. implementation managers)

  • Set the standard for successful delivery and execution regarding customer engagements. Lead by example when it comes to making customers successful.

• Cross-Functional Partnership – Collaborate closely with Customer Success, Sales, Product, and Finance to align services strategy with overall company goals.

  • Share best practices proactively with your counterparts. Emphasize shared success across your team and across regions.

• Customer Escalations - Successfully as Success Leadership voice in customer conversations

  • Work with customer technical leads, client executives, and partners to manage and deliver successful solutions.

• Capacity & Resource Planning – Forecast demand, allocate resources, and ensure the right staffing mix to deliver services at scale starting with Implementation.

• Operational Excellence – Implement processes, systems, and metrics that ensure consistent, high-quality delivery and strong utilization.

• Define Pricing & Packaging – Partner with Product, Sales, and Finance to design services offerings that drive value for customers and align with Common Room’s business model.

What We’re Looking For

• Proven Leadership: 10+ years of experience in Client Implementation/Onboarding, Professional Services, Customer Success, or Consulting with at least 5 years in senior leadership roles.

• Business Acumen: Track record of managing P&L