Director, Credential Evaluation

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Grade: Management_Executive 608

Pay Range: $97,300.00 - $175,200.00

Job Description

Job Profile Summary

The Director of Credential Evaluation is responsible for the accurate evaluation and transfer of prior educational attainment for students at the university. The Director is responsible for developing, implementing, optimizing, and continuously improving credential evaluation processes, practice standards, playbooks, and metrics. The Director collaborates with Enrollment Leadership, Academic Leadership, Compliance, EdTech, and other Student Lifecycle Services to implement initiatives, monitor metrics, forecast workforce needs, and improve efficiency to meet student outcome goals. This position requires extensive knowledge of academic procedures, records management, related government regulations, computer-based systems development, and team leadership.

Responsibilities

Primary Responsibilities

• Creates vision, strategy, and goals, acting as a champion to achieve a culture aligned to the university’s Leadership Principles and Cultural Beliefs.
• Oversee the maintenance and integrity of student academic records, including processing of incoming credentials, evaluation of incoming credentials, verification of degree and course completion, and maintaining Credential Partnerships
• Drives innovation to improve the student experience through system efficiencies and scalability
• Partners with executive leadership to launch strategic initiatives and deploy resources
• Assists executive leadership in preparing the Annual Enrollment Operating Plan, Quarterly Business Reviews, and represents outcomes in Weekly/Monthly Business reviews.
• Identifies and eliminates bottlenecks, opportunities, and inefficiencies using data and analysis to improve efficiency and staff/student experience.
• Prepare and manage departmental budget, ensuring effective allocation of resources.
• Develop a team culture that assists the broader Enrollment team in expanding access and achieving established goals and objectives.
• Implementation of the credential policies and practices of the University.
• Maintenance of the content for the Student Handbook and other compendia of academic policies.
• Strategize with other Directors and Senior Managers to improve operational effectiveness and a seamless student experience.
• Consistently utilizes Salesforce, Banner, document management, and knowledge sites to manage all aspects of external and internal credential processes effectively.
• Effectively lead a team of managers and senior managers including, but not limited to, Credential Evaluation Operations, Credential Evaluation, Credential Processing, and Credential Articulation.
• Performs other job-related duties as assigned.

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities.  The contents of this document or related job requirements may change at any time with or without notice.

Qualifications

Knowledge, Skills, and Abilities

• Policy development, interpretation, administration; analysis of data; conflict resolution; usage of technology and public speaking
• A strong background in policy development, interpretation and administration is required. Command of detail, accuracy, absolute reliability, and an energetic willingness to be involved in t