Public Benefits Specialist Entry (Customer Service Guide)

Initial Posting Date:

02/02/2026

Application Deadline:

02/09/2026

Agency:

Department of Human Services

Salary Range:

$4,051 - $5,298

Position Type:

Employee

Position Title:

Public Benefits Specialist Entry (Customer Service Guide)

Job Description:

Job Posting

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Step into a role where your efforts directly empower Oregonians to rise above poverty—become a key player in the Self Sufficiency Program and Oregon Eligibility Partnership and facilitate access to vital services that foster equity and well-being.

A Cover Letter is Required. Failure to submit a Cover Letter will cause your application to be declined.

As a Public Benefits Specialist Entry, you will work in-person in our Eugene (Chad Dr), Oregon Branch assisting Oregonians. This position is not eligible for remote work.

Summary of Duties

As a Public Benefits Specialist Entry you will:

·       Be the first face of contact in the ODHS offices for customers either entering the physical office or virtually through the online application portal or telephone communication.

·       Contribute to the welcoming environment as families interact with the department.

·       Greet and assist Oregonians through a trauma-informed lens.

·       Work with Oregonians who are applying for programs such as medical, cash for families (TANF), Domestic Violence services, food benefits (SNAP), childcare assistance (ERDC), and long-term care services in-person, by phone and via our online applicant portal to answer case status and other inquiries; provide information on how to access community resources.

·       Work within a team that collaboratively rotates tasks to support the business needs of the office.

Minimum Qualifications

Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR

An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR

An equivalent combination of education, training, and experience relative to the class concept.

Essential Attributes

We are looking for candidates with:

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