Senior Client Manager

• Job Title: Senior Client Manager
• Level & Responsibility: This role level sits between a Client / Account Manager and a Client Director level. 
• Salary: $93,600-$124,600, depending on experience, and a discretionary bonus. 
• Location & Hybrid Working: This is a hybrid role. Travel to our office in New York is expected at least 1 - 2 times per week.
  

The role

We are looking for a Senior Client Manager to join our Threefold agency, reporting into the Partnership Director. In this role, you will be responsible for our initial consultancy engagements with retailers before evolving into leading the commercial and client output for a U.S. retail partnership, while continuing to develop the team and evolve processes to ensure continued growth.

Why SMG?

SMG is one of the most exciting growth companies in North America today and is home to the award-winning Retail Media Network agency Threefold.

Founded in 2008, Threefold is the world's leading Retail Media Network (RMN) specialist, headquartered in both London and New York. As part of the SMG agency network, which employs over 250 retail media experts, Threefold's primary mission is to unlock incremental CPG budgets, curate media campaigns that supercharge sales, and elevate its retail partners into top-tier omnichannel media owners, spanning in-store, offsite and online.

Threefold's services include consultancy, evaluation, and a white-label in-house solution that has seen the agency build, run and operate over 10 Retail Media Networks to date.

Today, Threefold runs and operates Walgreens' Boots Media Group and Morrisons Media Group, as well as additional live partners, including major retailers like The Co-op Media Network, LS Eleven Media, and The Very Group.

We are dedicated to supporting our employees to be the best version of themselves both inside and outside of work. We have an extraordinary culture built by exceptional people and it’s because of this that we’ve been recognised by Best Companies within the top 5 best Marketing & Media agencies to work for in the UK, with a World Class and Outstanding accreditation across the past 2 years. 

We are also dedicated to continuously reviewing and improving our benefits package to offer the best that we can for our people. Here's what's on offer:

💰 Generous discretionary bonus scheme

🧘‍♂️ $3,510 yearly wellbeing fund (on top of your salary!) towards your personal wellbeing and passions

❤️‍🩹 Healthcare paid for (dental, medical & vision) with the option to top up for family

📝 Dedicated yearly investment into your professional development and learning

🫶 4 additional Wellbeing Days - one to be taken each quarter, dedicated to focusing on your wellbeing

🎧 Free headspace subscription

🕐 4pm Friday finishes all year round

🥳 Two fully paid conferences a year at Summer & Winter, as well as a dedicated team that put on activities and celebrations throughout the year

Why you?

In line with our company values, within your role, you'll want to stay honest, stay hungry, stay foolish, and most importantly, have fun! We are looking for an experienced hire who can demonstrate clear industry knowledge and expertise. We are seeking someone with significant client-facing, commercial, and business leadership experience, likely from a marketing, retail media, CPG, media agency, sales, or retail tech background. Previous experience working in a consultancy capacity will be advantageous. More specifically, you'll have/be:

• Consultancy experience: you are able to translate complex business problems into actionable plans
• Significant experience in a client or customer-facing role.
• Strong commercial acumen, able to work seamlessly with data & financial reporting.
• Flawless attitude at all times in all environments, with a strong will to succeed.
• The ability to work with multiple senior stakeholders to deliver best-in-class client service, at all times.

P.s. we try really hard to make sure that we list only essential criteria here, BUT if you think you can do an amazing job, yet don't have every single thing on this list, we'd still love to hear from you.

What you'll be doing

We pride ourselves on creating challenging and exciting opportunities, meaning that no two days are the same. However, here's an idea of what your responsibilities will look like:

Business leadership:

• You will be responsible for supporting and defining the direction of the team and setting the agenda for where they focus their time. You will constantly be seeking out ways to