HR Administrative Generalist

Job Title: HR Administrative Generalist 

Location: Atlanta, GA 

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. With a proud legacy built on trust, innovation, and international expertise, we take pride in offering security solutions that are tailored to each client’s unique needs. By combining cutting-edge technology with exceptional service, we continue to redefine what safety and security mean in today's world. 

We are seeking an HR Administrative Generalist to be the first point of contact for employees, applicants, and visitors at our Atlanta, GA Securitas office. This role is highly front-facing and fast-paced, involving constant phone calls, walk-ins, and frequent interruptions. The HR Administrative Generalist provides exceptional customer service, supports day-to-day HR and office operations, and assists the HR Manager with new hire processing and general administrative tasks. 

The ideal candidate is dynamic, people-oriented, and team-focused. They stay on task in a busy environment, are able to de-escalate situations when needed, and consistently deliver a helpful, professional experience to everyone who walks through our doors or contacts our office. 

Compensation & Benefits 

Depending on experience, Securitas will offer an hourly rate of 18.00–20.00 per hour. You’ll also receive a great benefit package that includes: 

• Medical, dental, vision, and life insurance 
• 10 accrued vacation days, 4 personal holidays, 6 sick days 
• 401(k) with company match 

Key Responsibilities 

• Front Desk & Customer Service 
• Serve as the first point of contact for all office visitors, applicants, and employees; greet and direct them in a professional, friendly manner. 
• Answer and route high-volume phone calls and respond to email inquiries, providing timely, accurate information and support. 
• Provide exceptional customer service by actively listening, problem-solving, and maintaining a calm, professional demeanor, including de-escalating situations when needed. 
• Support a welcoming, inclusive environment where employees and visitors feel respected and heard. 

HR & New Hire Support 

• Assist the HR Manager with new hire processing, including scheduling orientations, collecting documentation, and preparing onboarding materials. 
• Help coordinate new hire orientations by organizing sign-in sheets, packets, and room setup, and ensuring all required forms are completed. 
• Support the completion and tracking of pre-employment requirements (for example, background screenings, documentation, licensing) under the guidance of the HR Manager. 
• Assist with uniform distribution, tracking, and basic inventory updates to support workforce readiness. 

Administrative & Office Duties 

• Maintain and update employee files and HR records with a strong focus on accuracy, confidentiality, and organization. 
• Perform general office duties such as copying, scanning, filing, data entry, and mail distribution. 
• Help manage calendars, schedule appointments, and coordinate meetings for HR and office leadership as needed. 
• Support HR communications by posting notices, sending reminders, and following up with employees on missing or incomplete documentation. 
• Prioritize and manage multiple tasks and interruptions while maintaining attention to detail and meeting deadlines. 

Compliance & Confidentiality 

• Handle sensitive employee information with discretion and maintain strict confidentiality in line with company policies and legal requirements. 
• Follow established HR and office procedures and escalate issues to the HR Manager when appropriate. 

Qualifications 

• 3+ years of strong customer service experience in a fast-paced, front-facing environment (for example, reception, office administration, retail, hospitality, call center, or similar)