Front Office Receptionist - Tucson Ear, Nose, and Throat

General Summary: A nonexempt position responsible for coordinating, verifying and inputting information for patient registration.

Essential Job Responsibilities:

1. Greets incoming patients, checks-in patients, explains registration paperwork, copies medical ID cards, collects copayments and arrives patients.
2. Opens and closes office 7:45 a.m.- 5:00 p.m.
3. Balances payments received and prepares daily payment report.
4. Ensures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary
5. Understands general guidelines and insurance rank requirements to properly assign primary, secondary, and tertiary insurance per encounter.
6. Ensures patient receives necessary disclosure and privacy information, as well as obtains necessary legal and financial signatures.
7. Communicates financial obligations such as copays or balances owed to patients and collects fees at the time of service as appropriate.
8. Communicates the purpose of and completes all necessary regulatory forms with patient.
9. Processes multi-channel messages related to patient and/or physician requests regarding appointments, referrals
10. Assists with referrals and pre-certifications at the time of encounter
11. Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights
12. Performs general office duties such as maintaining lobby appearance, stocking business cards, wiping down lobby surfaces and chairs.
13. Verifies insurance information & eligibility two weeks prior to the scheduled appointment date. Will also verify eligibility for all Medicaid plans on the same day of service
14. Fulfills organizational responsibilities as assigned including:

• respects and promote patient rights
• responds appropriately to emergencies
• shares problems relating to patients and/or staff with Practice Manager
• works as a productive member of the team helping co-workers as needed and/or assigned

1. Performs other duties as assigned.

Education: High school diploma or equivalent.

Experience: Minimum one year of recent administrative medical experience or any equivalent combination of experience, training and/or education approved by the Practice Manager

Other Requirements: None

Performance Requirements:

Knowledge:

1. Knowledge of medical practices and terminology.

2. Knowledge of health care field and medical office protocols/procedures.

3. Knowledge of HIPAA Privacy and Security rules.

Skills:

1. Skill in establishing and maintaining effective internal and external working relationships.
2. Skill in verbal and written communication with patients, physicians and staff.
3. Skill in accuracy and detail with respect to demographic data and medical information.
4. Skill intact and diplomacy in interpersonal interactions.

Abilities:

1. Ability to work in a team based environment that places patient satisfaction as the primary focus for measuring success.
2. Ability to work under pressure in a fast paced environment.
3. Ability to project a pleasant and professional image.
4. Ability to read, interpret and apply policies and procedures.
5. Ability to multitask and handle various priorities in a flexi