Housekeeping Manager, Austria Haus

Overview

Company Overview

At CoralTree, we serve from the heart – always and in all ways. Whether that’s serving our owners, our team members or our guests, we strive to make a meaningful difference in every interaction. We believe that genuine connection is at the heart of what people value most, so it’s our commitment to bring humanity to everything we do. Ideas are easy. Results are hard. That’s why we create value in every experience – empowering teams, innovating meaningful programming and driving creativity you can measure. It’s about reimagining at the property level – where signature moments take root, where iconic brands are born and where real impact is a result of the experience – and experiences – we deliver. Our team members are the soul of our company, and they embody our company values:

Integrity – Empowerment – Relationships – Performance – Innovation – Balanced Life

 

Job Summary

 

This position is responsible for effective operations of the housekeeping department for the Austria Haus Club & Association and Austria Haus Hotel, including ensuring the cleanliness of condo units, guest rooms, common areas, offices, and outdoor areas.

Responsibilities

Essential Duties and Responsibilities

• Assisting in the development and implementation of departmental policies, procedures, and service standards.
• Hiring, training, motivating, developing, coaching of the department employees, housekeeping supervisor, and overseeing and approving these activities performed by the department employees and housekeeping supervisor.
• Selecting and assisting in selecting departmental staff and working with People Services during the onboarding process.
• Providing service and safety training to desired levels; ensuring that training is conducted that meets service standards, goals, and objectives.
• In coordination with the Hotel Resident Manager, and Operations Manager, determining and administering the appropriate staffing levels and scheduling according to budget and business demand; interfacing to coordinate staff operations and customer support; and effectively responding to property inspection and customer service issues.
• Manage the department schedule within labor budgetary guidelines.
• Working with department staff to meet their respective goals and objectives through efficient operations.
• Assists team with day-to-day and hands on operations whenever necessary.
• Responsible for the ordering of all linen and other items necessary for the condominiums, hotel rooms and public spaces of the property.
• Reviews employee performance and provides development and coaching; works with People Services when disciplinary action may be required.
• Continuously inspecting all common areas of the property, Club condominium interiors, and hotel rooms, checking on property condition, presentation, and operations; based on observations, providing direction, feedback, and aiding other departments as needed.
• Assisting with development of portions of the overall budget as determined by the General Manager. Duties include, but are not limited to, the creation, development, management, and administering the daily, monthly, and annual financial process including forecasting, budgeting, payroll, revenue strategies, expense management, monthly recaps, and inventory.
• Reviewing, approving, and submitting department payroll reports to ensure accuracy.
• Receiving, investigating, and acting upon complaints from senior leadership, Unit Owners, and hotel guests to ensure resolution.
• Ensures standards and procedures for cleaning and maintaining orderliness of guest rooms, common areas, offices, and outdoor areas are followed.
• Inspects and evaluates cleanliness and orderliness of all areas of property.
• Responsible for the daily housekeeping boards and scheduling of housekeeping staff.
• Coordinates with the maintenance department on daily requests and preventive maintenance projects.
• Manages inventory and ordering of cleaning and guest supplies and ensures proper availability of items.
• Completes inventory of room supplies after guest departure.
• Ensure security and safety of supplies.
• Work closely with other departments and assist them when needed.
• Develop and implement safety standards that adhere to OSHA guidelines.
• Responsible for coding all invoices for accounting purposes.

Qualifications

Requirements

• High school diploma or general education degree (GED); or 2+ years related experience and/or training; or equivalent combination of education and experience.
• 1 year or more previous supervisory experience.
• Must be willing and able to work evening